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help & support

Finding the support information you're after is simple - start by choosing from the categories below or use the left navigation to refine your search. For example, if you're having problems with your broadband connection, check out the broadband support section from the navigation list on the left.

new to iiNet?

Guidance for first-time users.

general support

Solutions to common issues.

bills and accounts

For issues with your iiNet account.

top 3 support questions

Hot support topics.

our network

Location-specific support.

contact centre status

Quick info for contacting iiNet support.