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Passenger Assistance
FAQ - LAB S.A.
Frecuent Asked Questions...
* * LUGGAGE * *
--> What happens if the company looses my baggage?
--> What happens if the airlines damage my luggage?
--> What should I do if I transport fragil items in my luggage?
--> What should I do if I carry sharp objects in my luggage?
--> What does LAB recommend that I not place in my baggage?
--> How should I present my claim in the event of damage or loss of baggage?
* * RESERVATIONS AND RECONFIRMATION * *
--> Along with the booking of a flight is the seat reserved permanently?
--> What is a flight re-confirmation and how can I do it?
--> If I change my travel date or flight number, should I pay a penalty?
* * TICKETS * *
--> Where can I buy LAB tickets, within Bolivia or outside of the country?
--> Can I change a ticket from another airline for an LAB ticket to fly the same segment?
--> What is the difference by purchasing an LAB ticket at a travel agency?
--> How long are tickets valid?
--> Can I transfer an LAB ticket to another person?
--> Is it possible to change the routing once the ticket is bought?
* * FARES * *
--> Is there more than one fare on domestic or international flights?
--> At what age do children start paying for tickets?
--> Do some discounts exist for groups and how can they be obtained?
--> Does LAB offer student discounts?
--> Does LAB offer Senior Citizens’ discounts?
--> Does LAB offer family discounts?
* * INCIDENTALS * *
--> What happens if I am not able to travel after checking-in my baggage and obtaining the boarding pass?
--> What does it mean when a flight does depart because the airport of destination is “below minimum”?
--> Can LAB change schedules and add stops?
--> What happens if there is a delay with LAB flight plans and I miss my connection with another airline?
--> What does it mean when a flight does not take place because the airport of destination is “below minimum”?
--> What should I do if I missed my flight?
--> Why is it that even though we have been informed that the flight is full, there may still be empty seats on the plane?
* * REQUIREMENTS FOR TRAVEL * *
--> Why must I be at the airport 3 hours prior to departure on an international flight?
--> Can I smoke on domestic or international flights?
--> Is cellular telephone use permitted during the flight?
--> Is the use of electronic or electric equipment allowed on board the aircrafts?
--> What must I do after I receive my boarding pass at a Bolivian Airport?
--> Should some tax be paid by the traveler upon leaving Bolivia?
* * SAFETY * *
--> Why are life jackets so important?
--> What is depressurization?
--> Why is the use of bathrooms restricted when the aircraft is on the ground?
--> Why should I not remove emergency equipment such a lifejackets and safety cards from the aircraft?
--> Why should I use the seat belt while I am seated?
--> Why should I remain seated and have the seat belt fastened until the aircraft is completely stopped?
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--> Can I visit the cockpit during flight?
* * SERVICES * *
--> If I am pregnant, can I fly on LAB?
--> Who qualifies for special attention provided by LAB?
--> What Should I do to transport a pet onboard?
--> What are the advantages or flying in Business Class?
--> What is the telephone number for claims and suggestions regarding LAB?
--> Can I make suggestions about the service of the Company?
and their Answers...