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Statement from Orkin:
"The heart of Orkin's business is protecting homes, and we do so with diligence, pride and care for 1.7 million customers. Orkin's practices, policies and structure provide our customers the best termite protection available.
When purchasing Orkin termite control, customers receive many notable advantages:
--Unparalled customer service. Orkin was named the 2006 winner of Pest Control Technology magazine and Syngenta Professional Products' Best-In-Class Customer Service Award (see attached press release). Additionally, to ensure that Orkin customers can connect with the company at almost any time, Orkin's national customer service center, known as OCSC, is open 18 hours per day, 364 days per year.
--Unrivaled experience and expertise. Orkin has been in the pest-control industry for 105 years, and the company's methodology, scope and thoroughness of termite treatment are the most effective available.
--Employee Training. No other technicians in the industry receive the level and quality of ongoing training that Orkin provides. Our award-winning Training Center is the industry's only hands-on training center in the country. The $10 million center includes a fully functional house that provides our experts with real-life pest, rodent and termite experience, as well as a restaurant kitchen, hospital room, hotel room, supermarket layout and warehouse space for commercial technicians. In late January 2006, Orkin also launched a satellite training network to nearly all of its 400 branches. Training magazine and the American Society for Training and Development have awarded Orkin for its superior training programs. (See attached press releases.)
--National Quality Team: Orkin has a national quality control team dedicated to maintaining consistent, high-quality termite service standards.
--Ongoing 5-step Protection Program. Orkin provides a unique and comprehensive 5-step approach to ongoing termite protection.
--Renewal Price Protection. Lifetime guarantees can be misleading and may allow for unlimited increases in annual renewal rates. Orkin provides price protection with rate increase limitations set at the time of sale.
--Most Advanced Treatments. Orkin begins with state-of-the-art termite control technology and helps maintain the effectiveness of treatments over time with an ongoing protection program.
We are proud of the nearly 8,000 Orkin men and women who support our 105-year history of excellence in the pest control industry. Visit www.Orkin.com or call 1-800-800-ORKIN to learn more."
-- Orkin press release #1
-- Orkin press release #2
-- Orkin press release #3
(Adobe Acrobat Reader required to view these three .pdf files. Get it here.)
"At Terminix, we offer two advanced termite treatment options that are tailored to our customers' specific needs. The plan that was quoted on June 28 was for a Terminix Protection Plan. Our initial quote of $1,099 was based on the lineal footage of the home and a damage repair guarantee.
A house is the largest investment most families will ever make, and we take our job of safeguarding American homes very seriously. That's why we offer a damage repair guarantee that provides for free re-treatment if termites ever return as well as unlimited repairs for any new termite damage for as long as the customer maintains the plan. This line of protection is one of the strongest in the industry, and it is a program that we are proud to offer.
When selecting a termite control company, homeowners should choose a licensed professional. Because levels of protection and coverage periods may vary among providers, consumers should ensure that they are aware of and understand all the details of their plan."
