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About Exchanges and Replacements

You can exchange an item through our Online Returns Centre if both the item being returned and the new item meet certain eligibility criteria.

If you received a damaged, defective, or incorrect item that's sold by Amazon.co.uk and need to replace it with the same item, go to our Online Returns Centre to request a replacement. Items that are Fulfilled by Amazon.co.uk but sold by another Seller can't be replaced, but may be returned.

You can exchange an item through our Online Returns Centre if your return item wasn't purchased with a promotion (except for promotions on delivery, such as FREE Super Saver Delivery) and the exchange item meets the other eligibility criteria listed below.

Note: We can't process exchanges for gift returns and exchange items can't be sent as gifts.

Exchanges for a Different Size or Colour

The exchange item must be:
  • A different size or colour than the return item
  • Dispatched and sold by Amazon.co.uk

Exchanges for an Item in Your Shopping Basket

The exchange item must be:
  • Added in a quantity of one to the Shopping Basket
  • Dispatched and sold by Amazon.co.uk
  • Not an Add-on Item
  • Not identical to the item being returned
  • Not marked as a gift in your Basket
Everything you need to know about exchanges and replacements.
Ask the Community: Post your question or search for an answer in our General Help Community or Kindle Help Community.

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