About Amazon Locker

Instead of delivering a parcel to your home or business address, you can select an Amazon Locker location and pick up your parcel at a time that's convenient for you. Once your parcel is delivered to the Amazon Locker, you'll receive an e-mail notification with a unique pick-up code.

When you arrive to collect your parcel, enter your pick-up code or scan the barcode using the barcode scanner and follow the instructions on the screen.

All parcels delivered to Amazon Locker locations must be picked up within three business days. If you're not able to collect your parcel within this timeframe, the parcel will be returned to us for a refund. When your parcel is delivered, you'll receive an e-mail from us that includes the address and opening times for your selected Locker location. This information will provide the most accurate, up-to-date opening times for you.

If you have a question about Amazon Locker or need help with an order, please contact us.

We hope you enjoy using this service and we'd love to hear about your experience. You can submit feedback through the Amazon Locker Customer Survey.