I bought this mixer around four weeks ago and have used it four times. I use a Kitchen Aid mixer at work, the one with the lever to lift the bowl not the tilting head design. For the price of the kitchen aid mixer I feel that the Kenwood is a bargain. The dust guard on the Kenwood fits snugly over the bowl and when adding flour or icing sugar to a mix it doesn't puff out like it does on the Kitchen Aid. Which is a great advantage if you don't have a kitchen porter to clean up after you!
One reviewer complained of having to scrape the side of the bowl to bring the mix into the center and said she would be buying a Kitchen Aid machine. I can tell you that I spend as much time with the Kitchen Aid machine doing this as I have with the Kenwood, so I'm not sure what she is talking about. Also with the Kitchen Aid machine I can't adjust the reach of the tool so I need to lift the bowl as it mixes ensuring the mix at the bottom of the bowl is worked. This surely goes against plenty of Health and Safety rules. But hey, the head chef does it as well,lol.
Yes, you do need to adjust the reach of the tools, but as others have said it is simple and not something to put you off, so don't worry.
The spatula that comes with it is naff so forget it as a bonus.
Another advantage over the Kithcen Aid machine I can see is that the Kenwood machine starts very gently, so if the bowl has icing sugar or flour it won't puff it up into a cloud with a kick of the beater. My Kitchen Aid machine at work does this all the time especialy when I'm mixing sweet pastry, icing sugar and flour so double trouble!
At the price Amazon were selling it at when I bought it (�150 give or take a few quid) it is less than half the price of the Kitchen Aid machine before VAT.
Cook well,
Simon