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The Audible Service Conditions of Use
THE AUDIBLE SERVICE
Audible Limited and its affiliates (�Audible�)
are pleased to offer a service that permits users to discover,
purchase, receive and play digital spoken word audio entertainment
(�Audible Content�) through Audible's
websites, including audible.co.uk, and its applications for mobile
devices (collectively, the �Audible Service�).
If you use the Audible Service, you accept these conditions of use
(�Conditions of Use�). Please read them
carefully. In addition to the Conditions of Use, you will also be
subject to (1) the Audible Purchase Terms & Conditions, which govern any purchase you make through the
Audible Service, (2) the Audible Plan Terms, which govern your enrollment in any Audible membership plan, and
(3) any other policies, guidelines, terms and agreements posted on,
or otherwise made available to you through, the Audible Service
(collectively, the �Terms�). If these Conditions
of Use contradict such Terms, the Terms will control.
PRIVACY
Please review our Privacy Notice">Privacy Notice, which
also governs your visit to Audible.co.uk, to understand our
practices.
ELECTRONIC COMMUNICATIONS
When you use the Audible Service, or send e-mails to us, you
are communicating with us electronically. You consent to receive
communications from us electronically. We will communicate with you
by e-mail or by posting notices on or through the Audible Service.
You agree that all agreements, notices, disclosures and other
communications that we provide to you electronically satisfy any
legal requirement that such communications be in writing. This
condition does not affect your statutory rights.
COPYRIGHT
All content included in or made available through the Audible
Service, such as text, graphics, logos, button icons, images, audio
clips, digital downloads, data compilations and Audible Content, is
the property of Audible or its content suppliers and protected by
United Kingdom and international copyright laws. The compilation of
all content accessible through the Audible Service is the exclusive
property of Audible and protected by United Kingdom and
international copyright and database right laws.
TRADEMARKS
Audible, audible.com, audible.co.uk, AudibleListener,
AudibleManager, AudibleReady, Audible Studios and other graphics,
logos, page headers, button icons, scripts, and service names
included in or made available through the Audible Service are
trademarks or registered trademarks of Audible in the European
Union and other jurisdictions. Audible's trademarks and trade dress
may not be used in connection with any product or service that is
not Audible's, in any manner that is likely to cause confusion
among customers, or in any manner that disparages or discredits
Audible. You may not use any Audible logo or other proprietary
graphic or trademark as part of a hyperlink without express written
permission from Audible. All other trademarks not owned by Audible
that appear in the Audible Service are the property of their
respective owners, who may or may not be affiliated with, connected
to, or sponsored by Audible.
PATENTS
One or more patents owned by Audible apply to this Site and to the
features and services accessible via the Site. Portions of this
Site operate under license of one or more patents. Click here">Click here to see a non-exhaustive list of
applicable Audible patents and applicable licensed patents.
LICENSE AND ACCESS
Subject to your compliance with these Conditions of Use and
your payment of any applicable fees, Audible or its content
providers grant you a limited, non-exclusive, non-transferable,
non-sublicensable license to access and make personal and
non-commercial use of the Audible Service. Additional license terms
may be found in the Terms. This license does not include any resale
or commercial use of the Audible Service or its contents; any
collection and use of any product listings, descriptions, or
prices; any derivative use of the Audible Service or its contents;
any downloading or copying of account information for the benefit
of another merchant; or any use of data mining, robots, or similar
data gathering and extraction tools.
All rights not expressly granted to you in these Conditions
of Use or any applicable Terms are reserved and retained by Audible
or its licensors, suppliers, publishers, rightsholders, or other
content providers. Neither the Audible Service nor any part of it
may be reproduced, duplicated, copied, sold, resold, visited, or
otherwise exploited for any commercial purpose without express
written consent of Audible. You may not frame or utilize framing
techniques to enclose any trademark, logo, or other proprietary
information (including images, text, page layout, or form) of
Audible without express written consent. You may not use any meta
tags or any other "hidden text" utilizing Audible's name or
trademarks without the express written consent of Audible. You are
granted a limited, revocable, and nonexclusive right to create a
hyperlink to the home page of audible.co.uk so long as the link
does not portray Audible, or its products or services in a false,
misleading, derogatory, or otherwise offensive matter. You may not
use any Audible logo or other proprietary graphic or trademark as
part of the link without express written permission.
You may not misuse the Audible Service. You may use the
Audible Service only as permitted by law. The licenses granted by
Audible terminate if you do not comply with these Conditions of Use
or any applicable Terms.
YOUR ACCOUNT
As a registered user of the Audible Service, you may receive or
establish one or more passwords and accounts ("Audible
Account"). If you open a new Audible Account and you have an
account with Amazon.com or Amazon.co.uk using the same email
address, your account information from your Amazon account will be
used to establish your account at Audible. If you register a Kindle
tablet device and do not already have an Audible Account, you will
automatically be assigned an Audible Account using your Amazon
credentials. If you use the Audible Service, you are responsible
for maintaining the confidentiality of your Audible Account(s) and
for restricting access to your computer(s) or device(s), and you
agree to accept responsibility for all activities that occur under
any of your Audible Accounts. Audible does sell products for
children, but it sells them to adults, who can purchase with a
credit card or other permitted payment method. If you are under 18,
you may use the Audible Service only with the involvement of a
parent or guardian. Audible reserves the right to refuse service,
terminate accounts, remove or edit content, or cancel orders in its
sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
We may permit visitors to post reviews, comments, photos, and
other content; send messages and other communications; and submit
suggestions, ideas, comments, questions, or other information. You
agree that any content you contribute and any communications you
send using means we provide will not be illegal, obscene,
threatening, defamatory, invasive of privacy, infringing of
intellectual property rights, or otherwise injurious to third
parties or objectionable and does not consist of or contain
software viruses, political campaigning, commercial solicitation,
chain letters, mass mailings, or any form of "spam." You may not
use a false e-mail address, impersonate any person or entity, or
otherwise mislead as to the origin of a message or other content.
We reserve the right (but not the obligation) to remove or edit
such content, but we do not regularly review posted content.
If you do post content or submit any material to us, and
unless we indicate otherwise, you grant us a nonexclusive,
royalty-free, perpetual, irrevocable, and fully sublicensable right
to use, reproduce, modify, adapt, publish, translate, create
derivative works from, distribute, and display such content
throughout the world in any media. You grant Audible and its
sublicensees the right to use the name that you submit in
connection with such content, if they choose. You represent and
warrant that you own or otherwise control all of the rights to the
content that you post; that the content is accurate; that use of
the content you supply does not violate this policy and will not
cause injury to any person or entity; and that you will indemnify
Audible for all claims resulting from content you supply. We
reserve the right (but not the obligation) to monitor and edit or
remove any activity or content. Audible takes no responsibility and
assumes no liability for any content posted by you or any third
party.
COPYRIGHT COMPLAINTS
Audible respects the intellectual property of others. If you
believe that your work has been copied in a way that constitutes
copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.
PRODUCT DESCRIPTIONS
Audible attempts to be as accurate as possible. However,
Audible does not warrant that product descriptions or content
available through the Audible Service is accurate, complete,
reliable, current, or error-free.
AUDIBLE SOFTWARE TERMS
In addition to these Conditions of Use, the terms found here apply to any software (including any
updates or upgrades to the software and any related documentation)
that we make available to you from time to time for your use in
connection with the Audible Service (the "Audible Software").
OTHER BUSINESSES
We may offer content from parties other than Audible and may
permit parties other than Audible to provide services or sell
products through the Audible Service. We may also provide links
through the Audible Service to the websites of affiliated companies
and certain other businesses. We are a distributor, not a
publisher, of any materials we offer from third parties and are not
responsible for examining or evaluating, and we do not warrant the
offerings of, any of these businesses or individuals, the content
we obtain from them or the content of their websites. Audible does
not assume any responsibility or liability for the actions,
product, and content of any third parties. You should carefully
review their privacy statements and other conditions of use.
REMOVAL OF AUDIBLE CONTENT OR OTHER MATERIALS
We reserve the right to remove or disable access to any
Audible Content or any other materials posted to or otherwise
displayed through the Audible Service, including any Audible
Content that violates or otherwise allegedly infringes on the
copyright or other intellectual property, proprietary, or other
rights of any person, company or other entity. We will not be
liable for the removal of or disabling of access to any Audible
Content or materials.
TERMINATION
Your right to use the Audible Service will automatically
terminate if you violate these Conditions of Use or any other
Terms. In case of such termination, we may terminate your access to
the Audible Service without notice and you will not receive a full
or partial refund of any fees already paid. Our failure to insist
upon or enforce your strict compliance with the Conditions of Use
or any other Terms will not constitute a waiver of any of our
rights.
TERMINATION OF AUDIBLE SERVICE
Our business may change over time and we reserve the right to
modify the Audible Service. We also reserve the right to suspend or
discontinue the Audible Service or your use of the Audible Service,
in whole or in part, at any time with or without notice and without
liability to you. In the event that we exercise such right, you may
be entitled to a full or partial refund, in our sole discretion, if
you are a member of an Audible Plan (as defined in the Audible Plan
Terms) or with respect to any purchase you've made.
LOSSES
Audible will be responsible for any losses you suffer as a
result of us breaching these conditions if the losses were
reasonably foreseeable to both you and us when you commenced using
the Audible Service, or a contract for the sale of goods by us to
you was formed. We will not be responsible for any business loss
(including loss of profits, revenue, contracts, anticipated
savings, data, goodwill or wasted expenditure) or any other
indirect or consequential loss that is not reasonably foreseeable
to both you and us when you commenced using the Audible Service or
when a contract for the sale of goods by us to you was formed.
Audible does not limit in any way our liability by law for death or
personal injury caused from our negligence or breach of duty or
caused by our gross negligence or wilful misconduct.
APPLICABLE LAW AND DISPUTES
By using the Audible Service, you agree that these conditions
are governed by and construed in accordance with the laws of
England and Wales, and the application of the United Nations
Convention on Contracts for the International Sale of Goods is
expressly excluded. You agree, as we do, to submit to the
non-exclusive jurisdiction of the English courts.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our Terms. We reserve the right to make changes
to the Audible Service, these Conditions of Use and any Terms at
any time. Your continued use of the Audible Service following any
changes will indicate your acceptance of such changes. If you do
not agree to a change, you must immediately stop using the Audible
Service. If any Terms or these Conditions of Use are deemed
invalid, void, or for any reason unenforceable, that condition or
term shall be deemed severable and shall not affect the validity
and enforceability of any remaining condition or term.
DEFAMATION CLAIMS
Because Audible lists thousands of products for sale on the
Audible Service and hosts many thousands of comments, it is not
possible for us to be aware of the contents of each product listed
for sale, or each comment or review that is displayed. Accordingly,
Audible operates on a "notice and takedown" basis. If you believe
that any content on, or advertised for sale on, the Audible Service
contains a defamatory statement, please notify us immediately by
following our Notice and Procedure for Notifying of Defamatory
Content. Once this procedure has been followed, Audible will make
all reasonable endeavours to remove the defamatory content
complained about within a reasonable time.
Audible Purchase Terms and Conditions
Any user may purchase Audible Content on an "A La Carte"
basis. Audible members also may purchase content using membership
credits in accordance with the terms set forth in the Audible Plan
Terms. By making a purchase through the Audible Service you agree
to be bound by these Audible Purchase Terms and Conditions.
Purchases of Audible Content
- Audible Content License. When you purchase Audible
Content, Audible grants you a limited, revocable, non-exclusive,
non-transferable license to download or stream such Audible
Content to your computer and/or other device(s) solely for your
personal, non-commercial use. You agree to not otherwise copy,
reproduce, distribute or use the Audible Content other than as
expressly set forth herein. You will not sell, transfer, lease,
modify, distribute or publicly perform the Audible Content in any
manner and you will not exploit it commercially. You agree to not
modify, reverse engineer, decompile or disassemble the Audible
Content, or otherwise tamper with the Audible Content or create
any derivative works therefrom.
- Pricing. With respect to all A La Carte purchases,
except where noted otherwise, any list price displayed represents
the full retail price listed on the Audible Content itself, as
determined by Audible, or as suggested by the manufacturer or
supplier, or estimated in accordance with standard industry
practice; or the estimated retail value for a comparably featured
item offered elsewhere. Prices are subject to change at any time
in Audible's sole discretion. Audible cannot confirm the price of
an item until you order. Despite our best efforts, a small number
of the items in our catalog may be mispriced. If an item's correct
price is higher than our stated price, we may at our discretion
cancel your order.
- Delivery of Audible Content. All Audible Content
you purchased will be delivered to your Audible Account.
- Risk of Loss. Once we have made Audible Content
available to you, you will bear the risk of loss for completing
any download of Audible Content after purchase and for any loss of
Audible Content you have downloaded, including any loss due to a
file corruption or a device or hard drive crash. Purchased Audible
Content will generally continue to be available in your Audible
Account but may become unavailable due to possible content
provider licensing restrictions or other reasons, and Audible will
not be liable to you if Audible Content becomes unavailable for
further download. You will not receive a full or partial refund of
any fees already paid in such situations. Accordingly, we
encourage you to download Audible Content promptly after purchase
and to make a back-up copy. If you are unable to complete a
download after having reviewed our online help resources, please
contact Audible customer service.
- Payments. You must have a valid payment instrument, such as a credit card or other permitted payment method, on file in your Audible Account in order to use the Audible service. If you are using your Amazon account to
access the Audible Service, your default payment instrument will
be the default payment instrument you use for purchases from
Amazon. If you want to designate a different payment instrument,
you must change your authorized payment instrument information
online at the "My Account" section of the Audible Service.
- Payments. You may cancel your order for purchase of Audible Content within 14 days from the date of your purchase for a full refund by contacting Customer Care, unless you have started to download, stream, or listen to the Audible Content. Once you start to download, stream or listen to the Audible Content, you cannot cancel your order, and you will not receive a full or partial refund for your order. By placing an order to purchase Audible Content, you acknowledge and agree to this.
- Subscriptions. Any user may purchase subscriptions
to recurring content such as newspapers and magazines on a monthly
basis or other recurring basis depending on the recurrence of the
content ("Subscriptions"). If you purchase a Subscription, you will be charged the full price of the Subscription at the beginning of the Subscription term. Subscriptions may be purchased on an A La Carte basis or by members with credits. With respect to any Subscriptions purchased on an A La Carte basis, if you cancel your Subscription within 14 days, you will be entitled to a full refund. After 14 days, you may be entitled to a refund before the initial term has expired depending upon whether there is a shorter Subscription available for the relevant Audible Content. You will be obligated to pay based upon the Subscription term length closest to the number of months your Subscription was active. For example, if you signed up for a 12 month Subscription and wish to cancel after 5 months, then: (A) if a 6 month Subscription term is available, you would be charged for a 6 month Subscription and refunded the difference between the 12 month and 6 month Subscriptions, or (B) if only a 12 month term is available, you would be charged for the 12 month Subscription.
Audible Terms and Conditions for Gift and Promotional Codes and Vouchers
Gift Audiobooks, Gift Certificates, Gift Memberships and
Promotional Claim Codes are subject to the following additional
Terms and Conditions. By purchasing any Gift Audiobook, Gift
Certificate or Gift Membership, or by redeeming a Promotional Claim
Code, you agree to be bound by these Terms and Conditions.
Audible Gift Audiobooks
- Term and Uses. Audiobooks purchased as gifts ("Gift
Audiobooks") will be presented to the recipient in the form of a
claim code redeemable for the Gift Audiobook. Gift Audiobooks must
be redeemed at www.audible.co.uk or its mobile store ("audible.
co.uk" or the "Site") and may be used only for the applicable
audiobook given. Claim codes for Gift Audiobooks do not expire and
are not subject to any dormancy fee or other fees for non-use. If
the recipient already has the Gift Audiobook in his or her My
Library or the Gift Audiobook is not available in the recipient's
country, at the time the recipient redeems the claim code for a
Gift Audiobook, the recipient will receive a credit good towards
the purchase of a different audiobook of equivalent value on
audible.co.uk. If the Gift Audiobook has a value of more than one
credit, the recipient will receive the number of credits equal to
the Gift Audiobook's value. Credits given to the recipient in
exchange for the claim code for a Gift Audiobook do not expire and
are subject to the Audible Purchase Terms and Conditions.
Recipients must have or open an Audible account to redeem a claim
code for a Gift Audiobook. Audible may, in its discretion, advise
the purchaser when the claim code for a Gift Audiobook has been
redeemed by the recipient in the purchaser's "Account Details"
section of the Site.
- Limitations.
- Redemption codes for Gift
Audiobooks may not be redeemed at audible.com, audible.de,
audible.fr or any other website operated by Audible, Inc., its
affiliates, or any other person or entity, except as indicated
by these Terms and Conditions.
- Redemption codes for Gift
Audiobooks cannot be exchanged for other Gift Audiobooks, Gift
Cards or Gift Memberships.
- Redemption codes for Gift
Audiobooks cannot be resold, transferred for value, redeemed for
cash or applied to any other Audible account, except where
required by law.
Audible Gift Certificates
- Term and Uses. Gift certificates ("Gift
Certificates") will be presented to the recipient in the form of a
redemption code or in the form of a physical card containing a
redemption code. Gift Certificates have no expiration date and are
not subject to any dormancy fee or other fees for non-use. Gift
Certificates must be redeemed at audible.co.uk and may be used
towards A La Carte purchases of audio content only. From time to
time, Audible may allow you to redeem Gift Certificates for other
products and services, in Audible's discretion. The full amount of
any purchase will be deducted from the Gift Certificate balance,
up to the total funds available on the Gift Certificate. If a
purchase made with a Gift Certificate exceeds the amount of the
Gift Certificate, the balance must be paid by another payment
method accepted on the Audible Service. Gift Certificate
recipients must have or open an Audible account to redeem a Gift
Certificate. To view Gift Certificate balances, Gift Certificate
holders should visit the "Account Details" section of their
Audible account on the Site. If a Gift Certificate purchaser has
an Audible account, Audible may, in its discretion, advise the
purchaser when the Gift Certificate has been redeemed by the
recipient in the purchaser's "Account Details" section on the
Site.
- Limitations.
- Gift certificates may not
be redeemed for the purchase of products at audible.com,
audible.de, audible.fr or any other website operated by Audible,
Inc., its affiliates, or any other person or entity, except as
indicated by these Terms and Conditions.
- Gift Certificates cannot
be used to purchase other Gift Certificates, Gift Audiobooks,
Gift Memberships, or Promotional Codes (each as defined below).
- Gift Certificates cannot
be reloaded, resold, transferred for value, redeemed for cash or
applied to any other Audible account, except where required by
law. Unused Gift Certificate balances in an Audible account may
not be transferred.
Audible Gift Memberships
- Term and Uses. Memberships purchased as gifts
("Gift Memberships") will be presented to the recipient in the
form of a redemption code redeemable for the Gift Membership.
Redemption codes for Gift Memberships must be redeemed at
audible.co.uk and may be used only for Audible memberships. Prior
to being redeemed by a recipient, redemption codes for Gift
Memberships do not expire and are not subject to any dormancy fee
or other fees for non-use. Once redeemed, Gift Memberships expire
at the end of the applicable membership term. For example, if the
Gift Membership is a three month membership, the Gift Membership
will expire three months from the date the recipient redeems the
membership. Gift Membership recipients must have or open an
Audible account to redeem the Gift Membership. To view Gift
Membership balances and status, gift members should visit the
"Account Details" section of their Audible account on the Site. If
a Gift Membership purchaser has an Audible account, Audible may,
in its discretion, advise the purchaser when the Gift Membership
has been redeemed by the recipient in the purchaser's "Account
Details" section on the Site.
- Limitations.
- Redemption codes for Gift
Memberships may not be redeemed for memberships at audible.com,
audible.de, audible.fr or any other website operated by Audible,
Inc., its affiliates, or any other person or entity, except as
indicated by these Terms and Conditions..
- Redemption codes for Gift
Memberships cannot be used to purchase other Gift Memberships,
Gift Audiobooks, Gift Certificates or Promotional Codes.
- Redemption Codes for Gift
Memberships cannot be resold, transferred for value, redeemed
for cash or applied to any other Audible account, except where
required by law. Unused Gift Membership balances in an Audible
account may not be transferred.
- Applicability of Audible Plan Terms. The Audible
Plan Terms appliy to Gift Memberships and is hereby incorporated
into these Terms and Conditions. The terms and conditions of a
Gift Membership are the same as those of Audible's other
membership plans, with the following exceptions:
- After a Gift Membership
ends, any unused credits included in the Gift Membership that
are not used during the Gift Membership period do not roll-over,
unless the member joins a regular Audible membership plan prior
to the expiration of the Gift Membership. Only gift membership
credits that have accrued as of the date the gift member joins a
regular Audible membership will roll-over. If a gift member
joins a regular Audible membership prior to the end of the Gift
Membership period, any credits included in the Gift Membership
that have not have yet accrued will not roll-over.
- Gift Memberships may be
cancelled by calling 0800 496 2455 or +44 (0) 203 356 6218
(International). Unused balances and credits on Gift Memberships
will expire upon cancellation.
Audible Promotional Claim Codes
- Term and Uses. Promotional claim codes
("Promotional Codes") are for promotional use only and are void
where prohibited by law. Promotional Codes must be redeemed at
audible.co.uk. Promotional Codes expire as indicated on the terms
transmitted with the Promotional Code. If redeemed for an
audiobook credit, the credit may expire after a certain period of
time, as indicated on the terms transmitted with the Promotional
Code. Promotional Codes may be subject to additional terms and
condition presented with the Promotional Code. Promotional Codes
recipients must have or open an Audible account to redeem
Promotional Codes.
- Limitations.
- Promotional Codes may not
be redeemed at audible.com, audible.de, audible.fr or any other
website operated by Audible, Inc., its affiliates, or any other
person or entity, except as indicated by these Terms and
Conditions.
- Promotional Codes cannot
be used to purchase other Promotional Codes, Gift Audiobooks,
Gift Certificates or Gift Memberships.
- Promotional Codes cannot
be resold, transferred for value, redeemed for cash or applied
to any other Audible account, except where required by law.
Unused Promotional Codes in an Audible account may not be
transferred.
Vouchers
- Term and Uses. From time to time, Audible may, in
its sole discretion, give rewards in the form of vouchers to
existing Audible account holders ("Vouchers"). Vouchers may only
be redeemed at audible.co.uk and are redeemable for Audible
content only. Audible will deposit a Voucher directly into the
account holder's account and will send the recipient an email
stating that the Voucher is available. When the recipient makes a
purchase on the Site without using membership or other credits,
Vouchers will be the first payment method used towards the
purchase amount. The full amount of any purchase will be deducted
from the Voucher amount, up to the total funds available. If a
purchase made with a Voucher exceeds the amount of the Voucher,
the balance will be automatically charged to the credit card
Audible has on file for the account holder. Vouchers expire as
indicated on the terms transmitted in the notification e-mail. The
value of a Voucher will be determined by Audible in its sole
discretion.
- Limitations.
- Vouchers may not be
redeemed for the purchase of Audible content at audible.com,
audible.de, audible.fr or any other website operated by Audible,
Inc., its affiliates, or any other person or entity, except as
indicated by these Terms and Conditions.
- Vouchers cannot be used
to purchase Gift Audiobooks, Gift Certificates, Gift
Memberships, or Promotional Codes.
- Vouchers cannot be
resold, transferred for value, redeemed for cash or applied to
any other account, except where required by law. Unused Voucher
balances in an Audible account may not be transferred.
General Terms
- Losses. audible.co.uk will be responsible for any
losses you suffer as a result of us breaching these conditions if
the losses were reasonably foreseeable to both you and us when you
commenced using the Site, or a contract for the sale of goods by
us to you was formed. We will not be responsible for any business
loss (including loss of profits, revenue, contracts, anticipated
savings, data, goodwill or wasted expenditure) or any other
indirect or consequential loss that is not reasonably foreseeable
to both you and us when you commenced using the Site or when a
contract for the sale of goods by us to you was formed.
audible.co.uk does not limit in any way our liability by law for
death or personal injury caused from our negligence or breach of
duty or caused by our gross negligence or willful misconduct.
- Fraud. Audible will have the right to close
customer accounts and bill alternative forms of payment if a
fraudulently obtained Gift Audiobook, Gift Certificate, Gift
Membership, Promotional Code or Voucher is redeemed and/or used to
make purchases on the Site.
- Resale. Resale of a Gift Audiobook, Gift
Certificate, Gift Membership, Promotional Code or Voucher or use
for unauthorized advertising, marketing, sweepstakes or other
promotional purposes is strictly prohibited.
- Other. Gift Audiobooks, Gift Certificates, Gift
Memberships, Promotional Codes, and Vouchers and their use on the
Site are subject to the Site's Conditions of Use, available at
www.audible.co.uk/terms, and Privacy Notice, available at
www.audible.co.uk/privacy. Audible reserves the right to change
these Terms and Conditions from time to time in its discretion.
Generally, changes to these Terms and Conditions will apply to
products issued after the date the changes take effect, as
indicated at the top of these Terms and Conditions; however,
changes to comply with applicable law may apply retroactively to
products issued before such date. Gift Audiobooks, Gift
Certificates, Gift Memberships, Promotional Codes, and Vouchers
are subject to verification. For any questions concerning your
Gift Audiobook, Gift Certificate, Gift Membership, Promotional
Code, or Coupon Voucher please call 0800 496 2455 or +44(0)203 356
6218 International or visit audible.co.uk.
Audible Plan Terms
Audible offers various membership plans ("Audible Plans")
for using and paying for the Audible Service. Audible Plans are
subject to the terms below and those disclosed through the Audible
Service. Membership in an Audible Plan is nontransferable.
- Audible Membership Plans. Audible Membership Plans
are automatically renewable on a monthly or yearly basis,
depending on the plan, until terminated by you or us in accordance
with these Audible Plan Terms. Audible will charge your default
payment instrument the applicable membership fee on your renewal
date. If your default payment method is declined for any reason, Audible may charge any payment instrument on file with your Amazon account.
- Number of Audiobooks. The 1 Book Monthly, 2 Book
Monthly, 12 Book Annual, and 24 Book Annual Plans are generally
the same except that the number of Credits (defined below) that
members receive under certain plans is greater.
- Annual or Monthly. Each of these membership plans
is available either on a monthly or annual basis. Audible will
charge the applicable monthly or yearly fee for such membership plan on the member's
monthly or yearly renewal date, depending on which plan the
member selects. Annual members will receive the entire year's
credits at the start of their membership and upon any renewal.
Monthly members will receive the applicable amount of credits
each month.
- Rollover Members are allowed to rollover a
certain number of unused Credits ("Rollover").
- Monthly Memberships. 1 Book Monthly members may
rollover up to 6 unused Credits to the next month of
membership and 2 Book Monthly members may rollover up to 12
unused Credits to the next month of membership. If in any
given month a monthly member has more than the permitted
number of Rollover Credits, the additional unused credits will
automatically expire.
- Annual Memberships. 12 Book Annual members may
rollover up to 6 unused Credits to the next year of membership
and 24 Book Annual members may rollover up to 12 unused
Credits to the next year of membership. If in any given
renewal date a member has more than the permitted number of
Rollover Credits, the additional unused credits will
automatically expire.
- Committed Membership Plans. Certain members may receive a gift for joining in exchange for their commitment to remain a member for the period of time specified at the time of enrollment. Members who sign up to a committed membership plan and receive the gift benefit will have 14 days to cancel their membership plan, however, we will only issue them a full refund for membership fees if they have not used any Credits or used the gift benefit during those 14 days. If they have redeemed Credits or used the gift benefit within 14 days of signing up for a membership, we may withhold from their refund the value of the redeemed Credit(s) and the value of the used gift benefit. After 14 days, members will not receive a full or partial refund for any membership fees already paid and will not be able to cancel the plan prior to the expiration of the initial term of the plan. By signing up for a Committed Membership Plan, you acknowledge and agree to this.
- Trial Offers. Audible may, in its sole discretion,
make available free or paid trial offers for a monthly or annual
membership plan, the terms of which will be more fully explained
on the Audible Service (a "Trial Offer"). You must have a valid payment instrument, such as a credit card or other permitted payment method, on file in your Audible Account in order to initiate a Trial Offer. Audible may request a temporary authorization from the financial institution issuing your credit card or other payment instrument in order to confirm the validity of the credit card or other payment instrument to verify your eligibility to participate in any Trial Offer. Any Credits issued in connection with a Trial Offer or Audible Content purchased with such Credits are issued and provided subject to such verification and may be revoked by Audible in the event that such verification fails. Upon expiration
of the trial, you will automatically be joined into the related
membership plan and Audible will charge your default payment
instrument the relevant monthly fee or annual fee, as applicable. If your default payment method is declined for any reason, Audible may charge any payment instrument on file with your Amazon account.
YOU MUST CANCEL YOUR MEMBERSHIP PRIOR TO THE END OF THE TRIAL
OFFER TO AVOID CHARGES. Trial Offers are
limited to one per household.
- Credits. Audible Plan members receive credits that
may be used to purchase Audible Content on the Audible Service ("Credits").
Credits may only be used to purchase Audible Content. If you
purchase Audible Content in excess of the number of available
Credits under your Audible Plan, your default payment
instrument will be billed the price for the applicable Audible
Content. Credits include Membership Credits, Rollover Credits, and
Complimentary Credits, as described below. Credits are
nontransferable. Credits that do not rollover, expire in
accordance with their terms.
- Membership
Credits. Membership credits are Credits that members receive on
a monthly or annual basis.
- Rollover Credits
All members are permitted a certain number of Rollover Credits,
as described above.
- Complimentary
Credits. Complimentary Credits are Credits that Audible gives
Audible Plan members and non-members through goodwill, member
anniversaries, no-risk listen opportunities, or in other
situations, in each case, as determined by Audible in its sole
discretion. Complimentary Credits are credited to a member's
Audible Account. Complimentary Credits expire in accordance with
their terms. You must have an Audible Account in order to
receive Complimentary Credits.
- Audible Plan Prices. Prices of Audible Plans are
subject to change at any time. Prices of Committed Membership
Plans are not subject to change during the initial commitment
period.
- Upgrading or Downgrading a Plan. You may upgrade
your Audible Plan on the Audible Service. You may also, subject to
any minimum term commitment that may apply, downgrade your Audible
Plan online or by contacting Audible customer care. Such Audible
Account changes will be effective as of the date of your request
and your membership will become subject to the new plan you
selected. Audible Plans may be upgraded or downgraded as follows:
- Audible Membership
Plans.
- Upgrades. 1 Book Members can upgrade to 2 Book
Membership Plans and monthly members can upgrade to annual
plans. Any available Credits, including any Rollover Credits,
that a 1 Book Member has accumulated will be transferred to
the new upgraded plan in accordance with the rules for the new
membership plan. Upon any upgrade, Audible will charge your
default payment instrument the pro-rated additional fee for
the 2 Book Membership Plan. If your default payment instrument is declined for any reason, Audible may charge any payment instrument on file with your Amazon account. 24 Book Annual Members cannot
upgrade to another Audible Plan.
- Downgrades. 1 Book Monthly Plan Members cannot
downgrade to any other membership plan. All other members can
downgrade to the 1 Book Monthly Plan. Any available Credits,
including any Rollover Credits, will be transferred to the new
downgraded membership plan, in accordance with the rules for
such new membership plan.
- Committed
Membership Plans. If you joined a Committed Membership Plan,
you may only upgrade or downgrade to another Audible Plan once
the term for your current Committed Membership Plan expires.
After the expiration of the Commitment Period, members will
automatically become a regular member, depending on the plan
they chose, and may upgrade or downgrade their plan, as set
forth in these Audible Plan Terms.
- Cancellation of Audible Plans.
- If you are in a Trial Offer period you may cancel your membership at any time during the Trial Offer period by visiting your Account Details page or contacting Customer Care and you will not be charged any fees. After your Trial Offer period is over, you can cancel at any time by visiting your Account Details page or contacting Customer Care, but you will not receive a full or partial refund of any membership fees already paid. Upon cancellation, all of your available Credits, other than Gift Credits or Complimentary Credits will expire. By signing up for a Trial Offer, you acknowledge and agree to this.
- If your membership did not begin with a Trial Offer, you have 14 days to cancel your membership plan, however, we will only issue you a full refund of any membership fees if you have not redeemed any Credits. If you have redeemed Credits within 14 days of signing up for a membership, we may withhold from your refund the value of the redeemed Credit(s). You may cancel by contacting Customer Care. After you have been a member for 14 days, unless you are a member of a Committed Plan, you may cancel at any time by visiting your Account Details page or contacting Customer Care, but you will not receive a full or partial refund of any membership fees already paid. Upon cancellation, all of your available Credits, other than Gift Credits or Complimentary Credits will expire. By signing up for a membership, you acknowledge and agree to this.
- Customer Care may be contacted 7 days a week, 24 hours a day at Available 7 days a week, 24 hours a day by phone: 0800 496 2455 (UK Free Phone) or + 44 (0) 203 356 6218 (International). Or you can email: customercare@audible.co.uk, at any time.
Notice And Procedure For Making Claims Of Copyright Infringement
Consistent with the Copyright, Designs and Patents Act 1988,
if you believe that your copyrighted materials have been copied in
a way that constitutes copyright infringement, please provide
Audible's designated agent the written information specified below.
Please note that this procedure is exclusively for notifying
Audible that your copyrighted material has been infringed.
- A description of the
copyrighted work that you claim has been infringed upon;
- A description of where the
material that you claim is infringing is located on the Audible
Service;
- Your address, telephone
number, and e-mail address;
- A statement by you that you
have a good-faith belief that the disputed use is not authorized
by the copyright owner, its agent, or the law;
- A statement of truth made
by you declaring that the above information in your notice is
accurate and true and that you are the copyright owner or
authorised to act on the copyright owner's behalf and that your
statement can be used in any court proceedings that may arise out
of or relating to the infringing material; and
- An electronic or physical
signature of the person authorized to act on behalf of the owner
of the copyright interest.
Audible's designated agent for notice of claims of copyright
infringement on the Audible Service can be reached as follows:
Copyright Agent
Audible, Inc. Legal Department
One
Washington Park, 16th Floor
Newark, NJ 07102 USA
phone:
(973) 820-0686
e-mail: copyright@audible.com
NOTE: THE ABOVE CONTACT INFORMATION IS PROVIDED EXCLUSIVELY
FOR NOTIFYING AUDIBLE THAT YOUR COPYRIGHTED MATERIAL MAY HAVE BEEN
INFRINGED. ALL OTHER INQUIRIES, (E.G., REQUESTS FOR TECHNICAL
ASSISTANCE OR CUSTOMER SERVICE, REPORTS OF EMAIL ABUSE, AND PIRACY
REPORTS), WILL NOT RECEIVE A RESPONSE THROUGH THIS PROCESS AND
SHOULD BE DIRECTED TO OUR CUSTOMER CARE GROUP VIA EMAIL TO customercare@audible.co.uk
OR BY PHONE TO 0800 496 2455 or +44(0)203 356 6218.
Notice And Procedure For Notifying Audible Of Defamatory Content
If you believe that any content on, or advertised for sale
on, the Site contains a defamatory statement, please notify us
immediately by copying the Notice to Audible of Defamatory Content
below into your word processor program, complete it in accordance
with the instructions set out in the Notice and send a printed
signed copy to: Defamation Notices, Audible, Inc., Legal
Department, 1 Washington Park, 16th Floor, Newark, NJ 07102, USA.
Please note that this procedure is exclusively for notifying
Audible of Defamatory content on or advertised for sale on the
audible.co.uk Site. Please provide your address, telephone number,
and e-mail address when sending the notice to us.
Important Warning: giving false, misleading or inaccurate
information in the Notice to Audible of Defamatory Content may
result in civil and criminal liability.
Notice to Audible of Defamatory Content in the matter of
www.audible.co.uk
STATEMENT
I, [please set out your full name] of [please give your
postal address], [please state your occupation], say as follows:
- I refer to the website www.audible.co.uk ("the website").
I make this statement in support of my giving Audible notice that,
via the website, it is causing or contributing to the publication
of a defamatory statement.
- The defamatory words (delete whichever paragraph is not
applicable):
- appear in an audiobook being sold by Audible via the
website entitled [please state the audiobook name and its
author]. The defamatory words appear around the [please state
approximate location(s) where you consider there are defamatory
words] minute mark.
OR
- appear on the website at [please cut and paste the
address of the relevant Web page from the website where the
defamatory words appear].
- The words that I consider to be defamatory are [please
repeat the exact words you are complaining about].
- These words are defamatory because [please state why you
consider the words are defamatory].
- The defamatory words are untrue because [please explain
why the words complained of are untrue and what you believe the
true position is].
- I understand that this statement may be used in any court
proceedings that may arise out of or relating to the defamatory
words which I have complained about.
Statement of Truth
I declare the facts stated above to be true.
Signed:
Dated:
Additional Software Terms
- Use of the Audible Software. You may use Audible
Software solely for the purposes of enabling you to use and enjoy
the Audible Service as provided by Audible, and as permitted by
the Conditions of Use, these Additional Software Terms and any
applicable Terms. You may not incorporate any portion of the
Audible Software into your own programs or compile any portion of
it in combination with your own programs, transfer it for use with
another service, or sell, rent, lease, lend, loan, distribute or
sub-license the Audible Software or otherwise assign any rights to
the Audible Software in whole or in part. You may not use the
Audible Software for any illegal purpose. We may cease providing
any Audible Software and we may terminate your right to use any
Audible Software at any time. Your rights to use the Audible
Software will automatically terminate without notice from us if
you fail to comply with any of these Additional Software Terms,
the Conditions of Use or any applicable Terms. Additional third
party terms contained within or distributed with certain Audible
Software that are specifically identified in related documentation
may apply to that Audible Software and will govern the use of such
software in the event of a conflict with the Conditions of Use or
these Additional Software Terms. All software used in the Audible
Service is the property of Audible or its software suppliers and
protected by United Kingdom and international copyright and
authors' rights laws.
- Use of Third Party Services. When you use the
Audible Software, you may also be using the services of one or
more third parties, such as a wireless carrier or a mobile
platform provider. Your use of such third party services may be
subject to the separate policies, terms of use, and fees of such
third parties.
- No Reverse Engineering. You may not, and you will
not encourage, assist or authorize any other person to modify,
reverse engineer, decompile or disassemble, or otherwise tamper
with, the Audible Software, whether in whole or in part, or create
any derivative works from or of the Audible Software.
- Updates. In order to keep the Audible Software
up-to-date, we may offer automatic or manual updates at any time
and without notice to you.
Great Listen Guarantee Terms and Conditions
Terms and Conditions: Audible's �Great Listen Guarantee� is a beta program available to certain members in good standing. A member who is not fully satisfied with his or her listening experience may return such book for a full refund within 365 days of purchase. Free books are not eligible for this program. Books purchased with credits will be refunded with credits. Books purchased with money will be refunded with money. Books purchased using a combination of money and a coupon or promotional code will be refunded with money and a reactivation of the coupon or promotional code used. Audible reserves the right in its sole discretion to limit the number of refunds allowed by each member, including, but not limited to, in cases where Audible suspects abuse of the program. Audible may change these terms and conditions or may cancel the program with respect to any or all participants at any time. Void where prohibited.
Audible.co.uk Privacy Notice
Last updated: May 4, 2011
Audible.co.uk knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly.
This notice describes the privacy policy of Audible.co.uk. By visiting Audible.co.uk, you are accepting and consenting to the practices described in this Privacy Notice.
Any personal information provided to or gathered by Audible.co.uk is controlled Audible Ltd of Colet Court, 100 Hammersmith Road, London W6 7JP, United Kingdom .
As a subsidiary of Amazon.com, Inc., Audible, Inc. and its controlled EU subsidiaries are participants in the Safe Harbour programme developed by the US Department of Commerce and the European Union. Amazon has certified that they adhere to the Safe Harbour Privacy
Principles agreed upon by the US and the EU. For more information about the Safe Harbour and to view these Audible Group companies' certification, visit the U.S. Department of Commerce's Safe Harbour website. If you would like to learn more about the Audible Safe
Harbour programme, please send an e-mail to safeharbor@amazon.com.
What Personal Information About Customers Does Audible.co.uk Gather?
The information we learn from customers helps us personalise and continually improve your shopping experience at Audible.co.uk. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products,
services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve
our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather
- Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. See below for examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.
- Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies" and we obtain certain types of information when your Web browser accesses Audible.co.uk or advertisements and other content served by or on behalf of Audible.co.uk on other Web sites. See below for examples of the information we receive.
- E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Audible.co.uk if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Contact Preferences.
- Information from Other Sources: We might receive information about you from other sources and add it to our account information. See below for examples of the information we receive.
What About Cookies?
- Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to store items in your Shopping Basket between visits.
-
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. However, because cookies allow you to take advantage of some of Audible.co.uk's essential features, we recommend that you leave them turned on.
If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
Does Audible.co.uk Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. Audible.co.uk share customer information only as described below, with Audible Inc. and with Audible Inc.'s parent company Amazon.com, Inc. and the subsidiaries which Amazon.com, Inc., controls controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
- Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
- Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the event that Audible, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
- Protection of Audible.co.uk and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Audible.co.uk, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.
How Secure Is Information About Me?
- We work to protect the security of your credit card information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
- We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
- We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
- It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.
What About Third-Party Advertisers and Links to Other Websites?
Our site may include third-party advertising and links to other Web sites. We do not provide any personally identifiable customer information to these third-party Web sites.
These third-party websites, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") advertisements directly to your browser. They may automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these third-party Web sites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called "ad networks" or "network advertisers"), including information about how to opt-out of their information collection.
What Information Can I Access?
Audible.co.uk gives you access to a broad range of information about your account and your interactions with Audible.co.uk for the limited purpose of viewing and, in certain cases, updating that information. See below for some examples. This list will change as our website evolves.
What Choices Do I Have?
- As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Audible.co.uk features as special sales and promotions, Customer Reviews or Recommendations. You can add or update certain information on pages such as those referenced in the "Which Information Can I Access?" section. When you update information, we usually keep a copy of the previous version for our records.
- If you do not want to receive e-mail or other mail from us, please adjust your Contact Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Audible.co.uk and orders placed with Audible.co.uk, and it is your responsibility to review them for changes.)
- The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. However, because cookies allow you to take advantage of some of Audible.co.uk's essential features, we recommend that you leave them turned on. These essential features include access to your membership plan, your credits, My Library and personalised recommendations.
Are Children Allowed to Use Audible.co.uk?
Audible.co.uk does not sell products to children. We sell children's products for purchase by adults. If you are under 18, you may use Audible.co.uk only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
If you choose to visit Audible.co.uk, your visit and any dispute over privacy is subject to this Privacy Notice and to our Conditions of Use, including limitations on damages, resolution of disputes, and choice of law. If you have any concern about privacy at Audible.co.uk, please
Contact Us with a thorough description, and we will try to resolve the issue for you. Our business changes constantly, and our Privacy Notice and our Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account from 4thMay 2011 or prior to that date if you agree to the Privacy Notice upon transitioning your sign-in credentials to Amazon or in any other way. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Examples of Information Collected
Information You Give Us
You provide most such information when you search, buy, participate in a contest or questionnaire or communicate with customer service. For example, you provide information when you: search for a product; place an order through Audible.co.uk; provide information in My Account; communicate with us by phone, e-mail or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists, provide and rate Reviews; and share products with friends. As a result of those actions, you might supply us with such information as: your name; address and phone numbers; credit card information; people to whom purchases have been shipped (including addresses and phone numbers); email addresses of Friends and other people; and content of reviews and e-mails to us.
Automatic Information
Examples of the information we collect and analyse include: the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version and time zone setting; operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers; the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products you viewed or searched for; and any phone number used to call our customer service number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Information From Other Sources
Examples of information we receive from other sources include demographic information.
Information You Can Access
Examples of information you can access easily at Audible.co.uk include: up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications preferences, shipping and billing addresses); credit card information; and your Wish List. Other Audible-specific information that can be accessed includes your Membership/Account details, Your Content Library (My Library), Your Past Reviews and Ratings, and Your Download Preferences.
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