About Refunds

How Refunds Are Issued

Most refunds are issued based on the payment method used at the time of purchase. In some cases, you may be offered an "Instant refund" option.

If you want to use your refund without waiting for your return to process, you can select the instant refund option, if it's available. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance, depending on the instant refund type you selected. You will still need to return your items within 30 days.

Amazon may determine that a refund can be issued without requiring a return. If you aren't required to return your item for a refund, you'll be notified in the Online Returns Centre or by a Customer Service Associate. For more information, go to the Conditions of Use.

Gift Returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information about gift refunds, go to Return a Gift.

Late Refunds

You can check the status of your refund in Your Account on the order's summary page.

If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact us for further assistance.

Will I be refunded any return postage costs?

We'll refund your return costs on items sold and/or fulfilled by Amazon, up to our standard delivery option cost, if:

• you received an incorrect item, or
• you received a damaged item, or
• you received a defective item.