About import fees deposit - Amazon Customer Service

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About import fees deposit

Amazon offers customers customs duties, taxes and fees (import fees) estimation during checkout, and customs clearance on your behalf for certain eligible countries purchased through Amazon Global and Amazon Global Store, as well as for items sold by a third-party seller and Fulfilled by Amazon from the EU.

Calculating fees

When you order products from Amazon Global for shipment to destinations outside the UK, from Amazon Global Store for shipment to the UK, or from a third-party seller and Fulfilled by Amazon from the EU, an estimate of the import fees (import fees deposit) may be levied on those items in your order. With your authorisation, these funds are used to pay the import fees on your behalf (or the recipient's behalf) to the appropriate authorities of the destination. The payment of import fees is the responsibility of the importer (that is, you, the customer) and is levied based on the laws of the destination into which the products are being dispatched.

Note: Global store orders placed to the Republic of Ireland are not subject to import fees as the goods are sourced from Amazon EU.

The import fees deposit is an estimation of the taxes and duties that may apply. The actual import fees may vary depending on the selected delivery method, changes in customs and tax rates on the date the goods are imported, and also the classification of goods, which can vary by destination. You will not be charged additional fees if the actual import fees are higher than the import fees deposit we estimated.

Duties and taxes are calculated according to the delivery destination's customs regulations. Typically, this calculation is based on our product price and delivery, before any promotions. This allows destination country customs authorities to obtain the accurate import duties and taxes owed to them based on the actual value of the goods. For more information, go to About customs, duties and taxes.

Import fees deposit refunds

If the actual import fees are less than the import fees deposit we estimated, you'll automatically be refunded the difference to the payment method you used for the order. You will receive a notification email confirming the amount of the refund. The refunds will be processed as and when we receive courier invoices confirming the actual import fees. If courier invoices are not received by 180 days from the ship date, you will receive a refund for the full amount of import fees deposit paid.