Payment, Pricing & VAT

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Frequently Asked Questions

I can see a charge on my account that I don't recognise. How can I find out what it is?

If you see a charge that you can't identify please see our About Unknown Payment Card Charges Help page for more information.

How can I pay for my order?

For payment methods we accept please see About the Types of Card That Can Be Used.

Can I pay by PayPal?

No. We don't accept payment via PayPal.

How can I get a VAT invoice?

Depending on your order the process may be different. Please see About Invoices.

How much VAT will be charged on my order?

The VAT rate applied to your order may be different depending on the item you order and the shipping address you select. For more information, go to VAT Rates.