Customer Reviews

Adobe Creative Cloud (12-Month Licence) (PC/Mac) [Download]

Slightly unusual for a one star rating, I absolutely love the product: everything I was expecting (and more). But, I was massively disappointed about the big brother bullying tactics employed by Adobe (although if you pushed me I would agree, not entirely Amazon's fault!).

I have experienced giving my credit card details to American IT companies before (Network Solutions in my case) and invoking an "auto renew" relationship. Have you ever tried cancelling it? They make it incredibly arduous to the point of being almost impossible to cancel.

So, I purchased from Amazon (at a little additional cost) so that I would buy ONLY a one year subscription. If I want to renew at the end of the year then I will choose to renew by myself.

Got into trouble the moment I tried to redeem the purchase on the Adobe website. Basically they were saying that if I did not give them my credit card details then they could not validate my purchase as they would not have a valid credit card (their words) to renew at the end of the year - precisely what I was trying to avoid in purchasing from Amazon.

Unbelievable for a product that I had already paid over �500 for. Anyway, to cut long story shorter, after 1.75 hours on a chat link to a (actually very helpful) Adobe guy they relented and somehow forced my redemption through.

So I got what I wanted but came out of the encounter feeling slightly screwed and very angry that I had to fight to get Adobe (and thus by extension Amazon - they did sell it to me after all) to honour their agreement.

So come on Amazon, use some of your might to stop this kind of thing happening, I trust you, but wouldn't trust Adobe with the proverbial barge pole!

Still love the product though!!