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Change Order Information

You can update the billing address, delivery address, payment method, gift options, etc. on your orders that haven't entered the dispatch process by visiting the Orders section in Your Account.

Important: Orders that have entered the dispatch process can't be modified.
To edit an order from the Order Summary in Your Account:
  1. Go to Your Orders.
  2. Click the Order Details link for the order you wish to change.
    • To edit orders dispatched by Amazon.co.uk, click Change next to each item you want to modify (billing address, delivery address, payment method, gift options, etc.).
    • If the order is sold by a Marketplace Seller, you'll only have 30 minutes to make any changes. After this time has lapsed, click on Problem with this order? to request any changes.
      Note: Sellers can't change the delivery address for you once you've submitted your order. If you need to update the delivery address and the item hasn't dispatched yet, you'll need to request a cancellation and order again.
  3. Follow the on-screen instructions to update or request an update to the desired information.
  4. Click on Change under or on the side of the information you want to modify (address, dispatch method, gift options, payment method, billing address).

    You can also watch one of the following videos:

    Change Delivery Address

    Change Delivery Options

    Change Payment Method