Amazon.co.uk Help

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Unexpected E-mail from Amazon?
If you received an e-mail regarding an order you don't recognise, please check Your Orders in Your Account. If you can't find a matching order, the e-mail you received wasn't from Amazon.co.uk. We recommend that you delete the e-mail. There's no need to report these particular e-mails to us, as we are investigating the matter. You can read tips on safe online shopping here.

Christmas Shopping on Amazon.co.uk

Ordering in Time for Christmas

Special Christmas Help page

Gifts, Giftwrapping & GCs

Track Your Parcel

Reset your password

Payment options

Update your address book

Contact customer service

Change an order

Return an item you ordered

Customer service help videos

Extended Christmas Returns Policy:
We've specially extended our returns period for the Christmas season. Items dispatched by Amazon.co.uk during the period from November 1, 2013 to December 31, 2013 inclusive may be returned at any time before midnight on January 31, 2014. Our returns policy will revert to the standard 30-day period for items dispatched after December 31, 2013.

Please note that this doesn't apply to items sold and fulfilled by Sellers on Amazon Marketplace. For information about returns to Sellers please see our Arranging Marketplace Returns and Refunds Help page.

Kindle Support

Kindle Family

Kindle Help & Tools

Kindle Help Videos

New MP3, Amazon Appstore or Cloud Drive customer?

About AutoRip
Amazon MP3 & Cloud Player Support

Amazon Appstore Support
Using and Managing Apps

Cloud Drive Support
Troubleshooting

Are you a new customer at Amazon.co.uk? Please read our New Customer's Guide.

Sellers: If you are a seller or wish to sell on Amazon.co.uk, see the Selling at Amazon.co.uk Marketplace Help pages.

Advantage Vendors: See the Advantage at Amazon Help pages.

Self-Service

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