Amazon MP3 Store and Cloud Player Support

Frequently Asked Questions

What is AutoRip?

When you purchase an AutoRip eligible physical album from Amazon.co.uk, an MP3 version of the album is added to Amazon Cloud Player for free.

Learn more: About AutoRip

How do I find albums that are eligible for AutoRip?

While searching the Amazon Music Store from your web browser, you can see the AutoRip logo displayed on albums that are eligible for AutoRip. To narrow your search results to only eligible albums, select "AutoRip" from the navigation options on the left. You can also see the AutoRip logo on physical album and MP3 product detail pages or in Order History.

Learn more: How to Purchase AutoRip Music

Who is eligible to purchase from the Amazon MP3 Store?

In order to purchase from the Amazon MP3 Store, your Amazon.co.uk account must be associated with an invoice address located in the United Kingdom, Jersey, Isle of Man or Guernsey.

Can I still download songs without using Amazon Cloud Player?

After your Amazon MP3 purchase completes, you can click "Download Your Purchase" and your music will download without having to go to Cloud Player. Single songs can be downloaded using your browser, and full albums can be downloaded immediately after purchase using the MP3 Downloader.

To have your Amazon MP3s download automatically after purchase, visit the MP3 Settings page and select the option to Automatically Download.

When you make a purchase from the Amazon MP3 Store, it's automatically saved to Cloud Player in case you ever lose access to your music. This is a free feature and doesn't cost you anything. If you ever want to download your purchases in the future, they'll be available in the Purchased playlist of Cloud Player.

Learn more: Managing Your Cloud Player Account

How do I redeem an Amazon MP3 promotion or gift certificate?

On the product detail page of any song or album, you can click the "Redeem a gift certificate or promotion code & view balance" link under the "Buy Now with 1-Click" button and enter the promotional code.

My account is being re-directed to Amazon.com.

Please contact MP3 and Cloud Player Support for assistance by clicking the Contact Us button on the right side of this page.

Why can’t I purchase using my Shopping Basket?

The process to purchase MP3 music on Amazon has changed. You will no longer need to add MP3 selections to your shopping basket, and all MP3 purchases will now take place by our "1-Click" purchase process. Upon clicking the button to buy MP3s, you will be asked to review your order, and your purchase will be completed using your preferred 1-Click payment method. MP3 purchases are stored for free in Cloud Player, where you can listen to or download your purchased music. Once you've completed your purchase, you also have the ability to download MP3 purchases directly to your computer without launching Cloud Player. 1-Click ordering for MP3s stays active even if you turn off 1-Click ordering for other purchases on your account.

What's the difference between Cloud Drive and Cloud Player?

Amazon Cloud Drive is Amazon's personal hard drive service in the cloud that allows you to securely store your videos, photos, documents and other files. You can also store music files in Cloud Drive, but Cloud Drive does not have a music player and cannot stream or play your music for you.

Amazon Cloud Player is Amazon's optimised music service that allows you to store, manage and play your music anywhere from the cloud.

Cloud Drive and Cloud Player are separate services, each with their own subscription offerings. Click the links below to learn more about the subscriptions offerings available for each service.

Learn more: Managing Your Cloud Player Account | Managing Your Cloud Drive Account

Why am I being asked to authorise my device?

Device authorisation is required by music rights holders. Amazon Cloud Player allows access from up to ten authorised devices; this includes mobile devices and different computers.

If you already have ten devices authorised and you would like to access your music files using Amazon Cloud Player from another device, remove a previous authorisation from the Amazon MP3 Settings page.

Learn more: Authorising Devices | Amazon MP3 Settings

Why am I seeing an .amz file instead of an .mp3 file?

If you're seeing an .amz file, double click the file to begin the download. The Amazon MP3 Downloader will download your song in .mp3 format.

When you purchase an MP3 from Amazon, you may be prompted to open or save an .amz file if you have the Amazon MP3 Downloader installed. Opening this file activates the Amazon MP3 Downloader and initiates the download of your MP3 song files. Be sure to select "Open" instead of "Save" when prompted.