Customer Reviews

HP 364XL Black Ink Cartridge (550 Pages)

5 star:		(198)
4 star:		(87)
3 star:		(45)
2 star:		(17)
1 star:		(54)

 

 

As others have noted, there appear to be 3 different types of HP 364XL black ink cartridge: CB321EE (800 pages); CN684EE (550 pages); CB322EE (photo ink). Armed with this knowledge from other useful Amazon reviews, I checked carefully that the item advertised and paid for was CB321EE. However, it was a CN684EE that arrived. After contacting the vendor they promptly refunded the �8.18 difference between what I had paid and the market value of the product I had actually received (gleaned from adverts for the lower capacity cartridge on Amazon). Clearly this ridiculous labelling system by HP is open to confusion and, potentially, mis-selling. I believe that HP should name the cartridges better to highlight the differences and that Amazon should insist on unambiguous advertising of which model is being sold via their website. Although disappointed to receive a lower capacity product than the one I ordered, I am heartened by the prompt response of the vendor in refunding the difference. The moral of the story: until HP improve their labelling, check carefully the precise product you are about to order; on receipt check that it is actually the one you ordered; if it isn't, contact the vendor immediately with a clear statement of what you want to happen, ie exchange, return or refund of difference. Finally, as others will have discovered before me, some apparently sexy and excellent value printers turn out to be very expensive if the ink doesn't last 2 minutes and cartridges are dear. I fear my HP Photosmart Plus falls into this category. Next time I replace my printer I will also compare prices of replacement ink before committing.

Well, after about 3 hours of trying to research which cartridge I should buy, (having read the reviews), I think I have finally got it.

There are 2 x Black 364XL cartridges and there are some unique differences. Don't be folled by the colour of the box as these do vary, however if you follow the steps below you should find the correct "XL" cartridge.

Part Number CB321EE: This cartridge is normal black. It looks thicker than the lower capacity black cartridge and is also thicker than the XL photo black. It also has a solid black "Pentagon" printed above the number. For my own printer, which is a B109n model, this is the correct one and looking above the slot where the cartidge fits into my printer, there is also a solid Black Pentagon. Also for reference, my own printer does not take seperate black cartridges for both photo and normal printing, ie, there is only a single slot for black.

Part Number CB322EE: This cartridge is for Photo Printing. Is is a thinner cartridge than the one above and is also the same thickness as the lower capacity "normal" black cartridge. This is a concern and is very confusing un less you know the differences. The main identifying point is that whereas the normal XL has a Pentagon on the front, this photo XL cartridge has a solid "Bow Tie" symbol on the front. It also has a picture of a camera on the packaging. I can only assume that this will not fit into my own printer due to the lack of this symbol around my cartridge housing.

Hopefully this will be of some use to somebody.

It has been brought to our attention that HP have actually changed the capacity of the cartridge, under the same product code, the old one was an 800 page yield and the newer one is a 550 page yield. What a disgrace to do this without telling people who order & pay for the 800 page one & only receive the 550. and be �11 out of pocket

I received a cartridge only to find it's not the one as advertised on the Amazon web site, this should be:
HP Original 363XL Black Ink Cartridge (High Capacity) CB321EE (800 Pages)
The one they send is the cheaper CN684EE (500 Pages)
I have now had a full refund because of false misleading advertising, the dealers explanation was HP have stopped making the large CB321EE (800 Pages) type, well my answer to that is change your web page advertisement!
I am very surprised Amazon has not stopped this misleading web page be now

Hi,

I am writing this review to clarify something about this cartridge model as the photo is a bit deceiving so I have done some research to avoid doing the same mistake in the future or at least confirm I know what I am buying.

1. It is not the same size as in the picture, it is half the width, similar to the normal cartridge but with more ink. In fairness to whoever is selling this cartdrige with the wrong picture, the HP website also shows this picture.

2. It does say XL in the box and on the cartdrige but this model is the CN684EE ABB (550 pages) that replaced the original XL high capacity (big cartridge, 800 pages) model CB321EE, which funny enough some sites show with a small picture just to make it even more confusing :).

3. I found one of those refurbished ink sellers answering a lot of questions about this cartridge,[...]
or just search somewhere for "New Smaller Body for HP 178, 364, 564, and 862 Black XL Ink Cartridges" to get the HP official version and to understand more about the changes.

4.Very hard to find how many ml this CN684EE has, one site said it was 12ml. The original XL CB321EE seems to have 18ml and many refurbished cartdriges also have 18ml. I have bought one 18ml refurbished cartridge previously and it did really felt that it run for a long time compared to previous HP cartridges so from now on I will be looking for 18ml versions and test around different manufacturers until I find the "best".

I did not give it 5 stars because of the picture (it led me to think it was the bigger model, I guess too good of a price to be true) but gave it 4 because it is still an official HP XL cartridge, arrived fast and in a good condition with original packaging, the price at the moment was better compared to other sites but it would be nice to if the page had extra details explaining more about the ink and if the photo was accurate.

Hope it helps.

Even though the packaing says 364XL there are in fact 2 products called 364XL for black ink - one gives 550 pages and the other 750 pages - this large one is called 364XL (HIGH CAPACITY)

The cartridges delivered are not the ones ordered or pictured. They are a newer model with a reduced capacity. I could have got them cheaper elsewhere. I have been conned.
The older cartridges were good for 800 pages with the new ones I will be lucky to get 600. Buyer Beware!!

The Amazon website states the product as ..CB.321EE ABB ( 800 pages )but I was sent
CN.684EE ABB ( 550 pages ) .
I have been informed by another seller that the 800 page cartridge had been discontinued. I should have been notified by IJT Direct that they were not sending the product I had ordered. They are still advertising this cartridge today ...
I have returned the 550 page cartridge , IJT have apologised and are processing a refund as presumably they do not have the cartridge I ordered.

This item is shown as producing 550 pages but the photograph shows the Photosmart box with 3x number of pages which equals 800 pages according to HP.

As an update I have been in contact with HP and they confirm that the larger XL black cartridge has been discontinued and the smaller version is now the current one. The other point to note is that the standard cartridge produces 250 pages, the XL black produces 550 pages, and the skinny XL coloured cartridges 750 pages. If I work it out correctly you need three of the new cartridges to produce just 50 pages more of the two of the old XL product. As a previous report says HP justify what has happened by pointing out that there is no additional cost per page forgetting that additional cartridges are an AN ABSOLUTE PAIN!

I suppose the answer is then when you replace your printer go to another manufacturer.

Although this Amazon page clearly states that this is the larger 800 page cartridge, RL Supplies Ltd sent the smaller 500 page cartridge - a nice little earner for them!!!