Amazon.co.uk Marketplace

Communicating With Sellers

For all queries relating to Marketplace orders or items, your first point of contact should always be the seller. Click on the links below to find out more about communicating with sellers:

Pre-order enquiries

Contacting a Seller after Ordering

Giving Feedback on Your Seller

Frequently Asked Questions

What is Amazon Marketplace?

Amazon.co.uk Marketplace provides a venue for you to buy and sell new, used, collectable and refurbished items. Marketplace isn't an auction - Sellers set the price of each item they list.

To read information about finding and identifying items for sale by Sellers please see How To Find a Marketplace Item. To place an order just click the "Add to basket" button and complete your order as you normally would at Amazon.co.uk.

You needn't worry about sending payment to someone you've never met before, payment is made safely and securely via Amazon.co.uk Marketplace. After you've completed the order, we e-mail the Seller the payment notification and your delivery address. Within two days, they post the item directly to you. Your payment details are secure and we never share your card number with anyone.

What if I have a question about my Marketplace order?

If you have any kind of question about your Amazon.co.uk Marketplace order (for example, it arrives damaged or doesn't arrive at all, or it isn't as described) your first step should always be to contact the Seller. You should expect a high standard of customer service from a Seller, both before and after you receive your order. We want you to buy with confidence anytime you purchase products on the Amazon.co.uk website. That's why the condition of items you buy from Sellers and their timely delivery are guaranteed under the Amazon.co.uk A-to-z Safe Buying Guarantee.

I've already contacted the Seller and I'm still not happy. Is there anything else I can do?

If you contacted the Seller through the Amazon Communications Manager and haven't had a satisfactory reply within three business days you may be able to file a claim under our Amazon.co.uk A-to-z Safe Buying Guarantee.

I need an invoice for an order from a Seller. How do I get one?

The purchase confirmation e-mail sent by Amazon.co.uk can serve as a record of your purchase - please feel free to print a copy of this for your records. If you need a VAT invoice, you'll need to contact the Seller directly to ask for one, unless the item was Fulfilled by Amazon, in which case you should contact us by clicking the "Contact Us" button on the right of this page.