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What
is Release Day Delivery?
What
is eligible for Release Day Delivery?
Where
is Release Day Delivery available?
What
is the cost of Release Day Delivery?
How
do I place a Release Day Delivery order?
How
will my order be delivered?
What
if the release day changes?
When
will my order be delivered?
What
if the release day has passed and I still haven't received my
order?
How
do I change my order?
Release
Day Delivery Terms and Conditions
When you place a pre-order for an item offering Release Day Delivery and you select either First Class or One-Day Delivery (available for eligible postcodes only), Amazon.co.uk will dispatch your order prior to the release day, with the intention that it arrives with you on the actual release day.
Back to topRelease Day Delivery is only available items displaying the Release Day Delivery offer message on their product description pages. Items that do not display the Release Day Delivery offer message aren't eligible for this service.
Back to topWhere an item is eligible for Release Day Delivery, Release Day Delivery is available to all UK postcodes by First Class delivery and to eligible postcodes by One-Day delivery, provided you meet the applicable pre-order cutoff date.
See the Terms and Conditions below for further details.
Back to top| Prime Members | Prime members are eligible for Release Day Delivery at no extra cost as part of their annual Prime membership. |
| Non-Prime Members | Non-Prime members will be charged for First Class or One-Day
delivery, depending on the delivery option
selected. FREE Release Day Delivery is available to Non-Prime members for eligible products (including games, consoles and accessories) listed in the Amazon.co.uk 'PC & Video Games' store that are pre-ordered between July 30, 2013 and 23:59 on 31 December 2013. Please see the FREE Release Day Delivery Terms and Conditions for more information. |
Important:
Orders are dispatched by any one of a selection of carriers, regardless of whether you choose First Class or One-Day delivery.
Although a signature isn't required for most Release Day Delivery items, some deliveries will require a signature and we can't guarantee that our carrier will leave a package at the delivery address if no one is available to accept it. If the package isn't left on your doorstep on the release date, the carrier should leave a note explaining your options for re-delivery or picking up the package at your local Post Office.
Some carriers make deliveries to residential addresses as late as 9pm, so please allow sufficient time for the delivery.
Back to topRelease days sometimes change. If you've placed a pre-order for an item for Release Day Delivery and the release day changes, we'll notify you of this change by e-mail. Release Day Delivery will still apply to your pre-order.
Important: payment for your pre-order is taken when your item is shipped to you. If you choose to pay by credit or debit card, please ensure that the expiry date of your card is after the new release day.
Back to topOrders that are fulfilled by Amazon.co.uk and dispatched via a trackable method will have tracking information available in Your Account.
If tracking information is available and indicates the parcel has been delivered, please check with your neighbours or family members. Parcels are occasionally left with neighbours, or a building manager, or are placed somewhere relatively safe, such as your porch or garage.
If the tracking information indicates that your parcel is being returned to us, or if the address is incorrect, it may have been undeliverable.
Please note that some carriers make deliveries to residential addresses as late as 9pm, so please allow sufficient time for the delivery.
Back to topWhen you place a pre-order for an item offering Release Day
Delivery, before the applicable cut-off date and you select either First
Class or One-Day delivery Amazon.co.uk will dispatch your order prior
to the release day, with the intention that it arrives with you on the
actual release day.
Unfortunately, sometimes
unforeseen delays can occur during the dispatch and delivery process
which can delay your order.
If the release day has
passed and your order hasn't arrived, please contact Customer
Service.
If you need to make changes to your order, you should do so no later than four days before the release day if you chose First Class delivery and no later than two days before the release day if you chose One-Day delivery.
Important: Any changes to your order, for example changes to the delivery address or delivery option, may affect your order's eligibility for Release Day Delivery or FREE Release Day Delivery (as applicable).
Back to topThe following restrictions apply to Release Day Delivery eligibility: