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The Amazon Global Programme offers customers a unique service: duty and tax estimation during checkout and customs clearance on your behalf for certain eligible countries. When products are sent to the eligible countries using eligible delivery options included in the Amazon Global Programme, an Import Fees Deposit will be estimated and collected for the delivery. With your authorisation, such funds will be used by the carrier or another agent to pay the Import Fees on behalf of you (or the recipient's behalf) to the appropriate authorities of the destination country (See detail below).
Read below for the answers to further questions about the Import Fees Deposit and applicable Terms and Conditions.
Which products does the Import Fees Deposit apply to?
Items sent to eligible countries via Priority International Delivery and in certain cases via Amazon Global Standard Delivery will have an estimated Import Fees Deposit applied to the order. The payment of import fees is the responsibility of the importer and is levied based on the laws of the country into which the products are being delivered.
List of eligible countries: Australia, Bahrain, Brazil, Canada, Chile, China, Colombia, Costa Rica, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Korea, Kuwait, Liechtenstein, Malaysia, Mexico, New Zealand, Norway, Oman, Panama, Peru, Philippines, Saudi Arabia, Singapore, South Africa, Switzerland, Taiwan, Thailand, United Arab Emirates, United States, Uruguay and Venezuela.
What if the actual Import Fees are less than the Import Fees Deposit I was charged?
If the actual Import Fees (paid by carrier on behalf of the recipient to the customs and tax authorities of the destination country) are less than the Import Fees Deposit collected by us on your behalf, you will automatically be refunded the difference to the payment method you used for the order. You will receive a notification e-mail to confirm the amount of the refund. The process takes 60 days from the dispatch date.
What if the actual Import Fees are more than the Import Fees Deposit I was charged?
For items sold by Amazon EU Sarl, you will not be charged any additional fees if the actual Import Fees exceed the Import Fees Deposit we estimated. For items sold by Merchants, please check the applicable Merchant's policies.
How do you estimate the amount of the Import Fees Deposit?
The Amazon Global Programme uses software to determine the estimated duties, taxes, and fees associated with each item in the order for the destination country selected during the checkout process.
How can the estimated Import Fees Deposit differ from the actual import duties and fees payable?
The Import Fees Deposit is an estimation of the taxes and duties that may apply and is not an actual calculation of the taxes and duties. In addition, customs regulations and tax rates applicable to certain goods may change between the date the taxes and duties were estimated and the applicable taxes and duties on the date of entry. Also, classification of goods in various countries and regions may be different.
Category list of the items that are part of the Amazon Global Programme: