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Returns and Refunds

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Returns and Refunds

Returns	Refunds
Return an item Manage exchanges and replacements Calculate return costs	How and when refunds are issued How to calculate refunds How to manage price changes
Product Return Policies	Related Information
Return specific products Return large items Return shoes, clothing and accessories	Your statutory rights Recycle batteries or light bulbs Recycle old electrical appliances

If you need to return an item to us, please

Frequently Asked Questions

What's Amazon.co.uk's returns policy?

You can find full details of our returns policies here. For the Kindle returns policies please see the Kindle Returns Policies page and for the Kindle Terms of Use please see the Kindle License Agreement and Terms of Use page.

How do I return an item delivered by Amazon.co.uk?

Visit our Online Returns Centre to get a mailing label to return your item. We'll pay the cost of return delivery if your return is due to an Amazon.co.uk error. Otherwise, we'll deduct the cost of return delivery from the amount of your refund. For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

How can I return something bought from a third-party seller?

Items purchased from Amazon.co.uk Marketplace sellers need to be returned directly to the seller and not to Amazon.co.uk. To ensure the safe return of the merchandise, items valued over GBP 50.00 should be returned to the Seller using a trackable delivery service. If the order is valued at GBP 100.00 or more, we recommend you insure your return for the value of the product and use a signature required delivery service.

If your item was Fulfilled by Amazon, Visit our Online Returns Centre to get a return mailing label and return mailing authorisation

If you receive an item that's different to what was described, or that's clearly in worse condition than indicated, please contact your seller to report the defect or damage within 14 days of receiving the order.

To learn more about returning items to a Marketplace Seller please see our Arranging Marketplace Returns and Refunds Help Page.

I've returned my item. When will I get a refund?

If you select the option to receive an instant refund, then the amount of the refund will be credited instantly to your Amazon.co.uk Gift Certificate balance for use on your next order.

If you are returning the item for a refund to your original payment method, you'll receive your refund 2 to 3 business days after your return is received by Amazon.co.uk. Please note, this does not include your bank's processing time. We recommend that you visit our Online Returns Centre to get a pre-paid delivery label to return your item, which will help us process your return more quickly.

Does Amazon.co.uk offer any guarantee on items bought from third-party sellers?

We want you to buy with confidence any time you purchase products on the Amazon.co.uk website. That is why we guarantee purchases from third-party sellers when payment is made via the Amazon.co.uk website. The condition of the item you buy and its timely delivery are guaranteed under Amazon's A-to-z Safe Buying Guarantee.

I think I've received a counterfeit item. What should I do?

Amazon.co.uk does not permit the sale of pirated or counterfeit merchandise, and takes the sale of such products very seriously. If you believe you've received a counterfeit item, you should contact the seller via Your Account. If the seller fails to resolve the matter to your satisfaction, you may file a claim via the Amazon.co.uk A-to-z Safe Buying Guarantee. In addition, please contact us to report the details to Amazon Customer Service. To assist with our investigations, please include specific reasons as to why you suspect the product to be counterfeit.

I'm having a problem and can't find the answer here. What should I do?

If you need help please click on the "Contact us" button on the right of this page to contact Amazon.co.uk Customer Service.

You can return your purchase to us in its original condition within 30 days of the date you received the item, with any seals and shrink-wrap intact, clothing must have labels attached and we will issue a full refund for the price you paid for the item. Find out more about returning third-party and Warehouse Deals orders.