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Returns and Refunds

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Returns and Refunds

Returns	Refunds
Return an item Manage exchanges and replacements Calculate return costs	How and when refunds are issued How to calculate refunds How to manage price changes
Product Return Policies	Related Information
Return specific products Return large items Return shoes, clothing and accessories	Your statutory rights Recycle batteries or light bulbs Recycle old electrical appliances

If you need to return an item to us, please

Frequently Asked Questions

What's Amazon.co.uk's returns policy?

You can find full details of our returns policies here.

How do I return an item delivered by Amazon.co.uk?

Visit our Online Returns Centre to get a mailing label to return your item. We'll pay the cost of return delivery if your return is due to an Amazon.co.uk error. Otherwise, we'll deduct the cost of return delivery from the amount of your refund.

How can I return something bought from a third-party seller?

Items purchased from Amazon.co.uk Marketplace sellers need to be returned directly to the seller and not to Amazon.co.uk. If you receive an item that is different to what was described, or that is clearly in worse condition than indicated, please contact your seller to report the defect or damage within 14 days of receiving the order.

I've returned my item. When will I get a refund?

Once your return is received by Amazon.co.uk, you'll receive your refund in 2 to 3 business days. Please note, this does not include your bank's processing time. We recommend that you visit our Online Returns Centre to get a pre-paid delivery label to return your item, which will help us process your return more quickly.

Does Amazon.co.uk offer any guarantee on items bought from third-party sellers?

We want you to buy with confidence any time you purchase products on the Amazon.co.uk website. That is why we guarantee purchases from third-party sellers when payment is made via the Amazon.co.uk website. The condition of the item you buy and its timely delivery are guaranteed under Amazon's A-to-z Safe Buying Guarantee.

I'm having a problem and can't find the answer here. What should I do?

Review our Frequently Asked Questions or click contact us to contact Amazon.co.uk Customer Service.

You can return your purchase to us in its original condition within 30 days of the date you received the item, with any seals and shrink-wrap intact, clothing must have labels attached and we will issue a full refund for the price you paid for the item. Find out more about returning third-party, Indigostarfish and Warehouse Deals orders.