Kindle Support

Let us guide you through four easy steps to start reading on your new Kindle right now.

Learn more: Getting Started

How do I set up the Wi-Fi connection on my Kindle?

Kindle automatically detects nearby Wi-Fi networks and hotspots that broadcast their network name. When you visit a place that offers Wi-Fi access, such as your school, home, or the Wi-Fi hotspot at your favourite cafe, you can set up a Wi-Fi network. At a hotel or café that requires a password? Simply enter the password and connect to the network.

Learn more: Setting Up Your Wi-Fi Network | Video: Connect Your Kindle Wirelessly

How do I register/deregister my Kindle?

From your Kindle, select Home > Menu > Settings > Register or Deregister. From Amazon.co.uk, register or deregister via the Manage Your Kindle page.

Learn more: Registering your Kindle | Video: Register Your Kindle

Are there any free books available for Kindle?

With thousands of titles, the Kindle Store contains the largest selection of the books people want to read. This includes the most popular classics for free with wireless delivery in less than 60 seconds to your Kindle, computer, or other mobile device.

Learn more: Free Book Collections

Can I share content with other Kindles?

You can enjoy your Kindle content on Kindle devices or Kindle applications that are registered to your Amazon.co.uk account. There may be limits on the number of devices (usually six) that can simultaneously use a single book. Subscriptions to newspapers or periodicals cannot be shared on multiple devices. You can see all your Kindle content and send downloads to your registered Kindles or Kindle applications from the "Your Orders" section of the Manage Your Kindle page.

What can I do about a frozen Kindle?

Plug your Kindle into an outlet, wait one to three minutes, and attempt to navigate. If necessary, unplug the Kindle and reset by moving and holding the power switch for 15 seconds to the right before releasing it. If your Kindle is still unresponsive, please visit our Troubleshooting help pages for more assistance.

Learn More: Troubleshooting Kindle

Is Kindle covered by a warranty?

Kindle comes with a standard One-Year Limited Warranty.

What is the returns policy for Kindle?

You can return any Kindle you purchased directly from Amazon.co.uk for a full refund within 30 days of the day you received it as long as it is in new condition and in accordance with our return policy. Your Kindle is not eligible for return and refund after the 30-day return period has expired.

Learn More: Kindle Return Policy

What accessories are available for Kindle?

You can purchase covers, a lighted cover, a second power adapter and earphones for your Kindle.

Learn More: Kindle Accessory Store

Kindle Resources

Kindle Customer Community | User's Guide | Terms, Warranties, and Notices | Software Updates | Kindle Developer's Kit | Publishing for Kindle