Other Help Areas

Calculating Delivery Dates

How are shipping and delivery dates calculated?

You'll see an estimated shipping or delivery date for each shipment on the order form, just before you place your order. An estimated delivery date (or date range) will also appear in Your Account once you've placed your order.

Our estimated shipping dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can obtain and assemble items for shipment (the availability time listed on a product's detail page). Also, orders for multiple items or multiple copies of a single item can take longer to assemble before we're able to ship them to you.

We calculate delivery estimates by taking the estimated shipping date and adding the time it takes a package to travel from our facilities to your destination address, based on the shipping speed you've chosen.

For example, if you order an item that is listed as "Usually ships in 2-3 days" and select standard U.S. shipping (which typically takes 3-5 business days), you can use the chart above to determine that your order should arrive 5-8 business days after you place it.

International customers: When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Getting Items Faster

You can select a different shipping speed by clicking the radio button next to that option on the order form. Note that changing your shipping speed to a faster method will not change the estimated shipping date, but your estimated delivery date should improve (subject to item availability). If you want to change your shipping speed after placing the order, visit Your Account.

How One-Day Shipping Works

Not all of the items listed on our site are available immediately, so selecting One-Day or Two-Day Shipping does not necessarily mean your order will arrive in one or two days. Saturday and Sunday delivery is available for certain locations. Also, when you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

Shipping Cost

Visit our U.S. Shipping Rates and Times, U.S. Protectorates Shipping Rates and Times, or International Shipping Rates and Times pages.

Order Has Missed the Estimated Delivery Date

If the order is being fulfilled by another seller, you'll need to contact that seller directly; you'll find a link in the order summary in Your Account.

Orders that are fulfilled by Amazon.com and shipped via a trackable method (such as UPS) will have tracking information available in Your Account. Please check this information if available and read through the following options:

If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please contact us.

You'll see an estimated shipping or delivery date for each shipment on the order form, just before you place your order. An estimated delivery date (or date range) will appear in Your Account once you've placed your order.