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Amazon MP3 Frequently Asked QuestionsHow many devices can I use to access the music I've stored in my Cloud Drive? Amazon Cloud Player allows access from up to eight devices. This includes mobile devices, different computers, and different browsers on the same computer. Note that this device limit can be reached if your web browser cookies are deleted or if your browser is set to automatically delete cookies. If you try to access your music files using Amazon Cloud Player from more than eight devices, you'll see a message "Cloud Player Device Limit Reached." You can still access your Cloud Drive files and music using Amazon Cloud Player through the eight devices you've previously used. Amazon Cloud Drive and Amazon Cloud Player are only for individual use and use that complies with our Terms of Use. If you feel you've reached your device limit in error or need further help, please contact customer support by clicking on the "Contact Us" button on this page. I accidentally put my music files into my Cloud Drive, but I wanted to download them. What do I do? You can still download your music to your device. Just open Amazon Cloud Player and select the music that you would like to download (using the check boxes). Then click on the "Download" button in the upper right of the Cloud Player. This will open the Amazon MP3 Downloader and download the music from Cloud Drive to your device. If you have the Downloader set to import your music to iTunes or Windows Media Player, after the music is downloaded, it will be imported into your application. You'll also now have a back up of your music, in your Amazon Cloud Drive. Do my Amazon MP3 purchases count against my storage quota? Any Amazon MP3 purchases that you elect to store on your Cloud Drive at the time of purchase do not count against your storage quota. You can see all the MP3 tracks that are not counted against your storage quota in the Your Amazon MP3 Purchases list. Previous Amazon MP3 purchases that you manually upload to your Cloud Drive are counted against your storage quota. Where are my Amazon MP3 purchases stored, if I download them directly to my computer? The location of your music downloads depends on whether you use the Amazon MP3 Downloader and your operating system.
Where are my Amazon MP3 purchases stored, if I save them to Amazon Cloud Drive? If you choose to save your purchases to Amazon Cloud Drive, they are saved directly to your own personal Cloud Drive space. Files stored in Cloud Drive are accessible using the Amazon Cloud Player, Amazon Cloud Player for Android, and the Amazon Cloud Drive web interface. Music can be downloaded to any computer or Android device using the Amazon MP3 Player. You can choose to set up automatic download for all new purchases on your computer through your settings page. For more information see Downloading Music. When I download music from Amazon Cloud Player, where are the files stored? If you use the Amazon MP3 Downloader application: The default folder for Amazon MP3 Music Downloads is "Amazon MP3," which can be found in the "My Music" folder on Windows or in the "Music" folder on a Mac. However, you can change this location in the Amazon MP3 Downloader's Preferences menu. Note: If you use iTunes or Windows Media Player, the Amazon MP3 Downloader will automatically import songs into your chosen media library. You can change this setting in the Downloader's Preferences menu. If you do not use the Downloader: Files are saved to your computer using your Web browser's default save location. Learn more: Can't find my music | Managing Downloads | Locating Downloads Do I need to install the Amazon MP3 Downloader to buy music or download music from Amazon Cloud Drive? The Amazon MP3 Downloader is required to purchase and download entire albums or playlists or to download multiple files from Amazon Cloud Drive. If you attempt any of these actions below, you will be prompted to install the Amazon MP3 Downloader:
If you choose not to use the Amazon MP3 Downloader, you can buy and download individual songs and must completely download each song you buy before buying or downloading another song. Additionally, you can buy music and have it delivered directly to Amazon Cloud Drive. Learn more: Downloading Your Music | Using the Downloader How can I give an Amazon MP3 gift? Most items available in the Amazon MP3 Store can be given as a gift. Find the song or album you want to give, then click the Give as a Gift button. Your Amazon MP3 gift will be sent to the e-mail address you entered shortly after the order is placed. Learn more: Ordering MP3 Gifts | Receiving an MP3 Gift What does DRM-free mean? Digital Rights Management or "DRM" commonly refers to software that is designed to control or limit how a file can be played, copied, downloaded, shared, or accessed. DRM-free means that the MP3 files you purchase from Amazon.com do not contain any software that will restrict your use of the file. Can I download another copy of my MP3 files after the initial purchase from the Amazon MP3 store? The Amazon MP3 store delivers one copy of each Amazon MP3 file you purchase at the time of the transaction, and we are unable to replace any purchased files that you delete or lose due to a system or disk error. If you choose to download the file to your computer at the time of purchase, you are responsible for backing up the music stored on your computer. Instead, we recommend that you save your purchases directly to Amazon Cloud Drive, from where you can download and play them on your home computer, work computer, or Android devices. Files in Amazon Cloud Drive will be safe and available if your hard drive crashes or you get a new computer. If you encounter a problem with an MP3 file immediately after purchase, please click the Customer Service button in the Contact Us box in the right-hand column of this page so we can determine how to help you. Can I burn my MP3 files on a CD and listen to it on my CD player? MP3 files downloaded from the Amazon MP3 store are compatible with most CD burning software or CD and DVD players capable of reading MP3 audio files. When you make a purchase from the Amazon MP3 Store, you are also accepting and bound by the Amazon MP3 Music Downloads Terms of Use. The albums and songs you purchase from the Amazon MP3 Store are free of Digital Rights Management software so that you have the flexibility to play them on any of your media players, computers or burn them to CD. The Amazon MP3 store allows you to search our catalog of millions of songs, browse by genre and price, view our top sellers and new releases, and explore song, album, and artist pages.
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