Kindle Support

Let us guide you through four easy steps to start reading on your new Kindle right now.

Learn more: Getting Started

How do I set up the Wi-Fi connection on my Kindle (Latest Generation)?

Kindle (Latest Generation) automatically detects nearby Wi-Fi networks and hotspots that broadcast their network name. When you visit a place that offers Wi-Fi access, such as your school, home, or the Wi-Fi hotspot at your favorite cafe, you can set up a Wi-Fi network. At a hotel or café that requires a password? Simply enter the password and connect to the network.

Learn more: Setting Up Your Wi-Fi Network | Video: Connect Your Kindle Wirelessly

How do I register/deregister my Kindle?

From your Kindle, select Home > Menu > Settings > Register or Deregister. From Amazon.com, register or deregister via the Manage Your Kindle pages.

Learn more: Kindle | Kindle DX | Video: Register Your Kindle

Are there any free books available for Kindle?

With thousands of titles, the Kindle Store contains the largest selection of the books people want to read. This includes the most popular classics for free with wireless delivery in less than 60 seconds to your Kindle, computer, or other mobile device.

Learn more: Free Book Collections

Can I loan a Kindle book?

Eligible Kindle books can be loaned once for a period of 14 days. The borrower does not need to own a Kindle -- Kindle books can also be read using our free Kindle reading applications for PC, Mac, iPad, iPhone, BlackBerry, and Android devices. Not all books are lendable -- it is up to the publisher or rights holder to determine which titles are eligible for lending.

Learn more: Lending Kindle Books

Can I share content with other Kindles?

You can enjoy your Kindle content on Kindle devices or Kindle applications that are registered to your Amazon.com account. There may be limits on the number of devices (usually six) that can simultaneously use a single book. Subscriptions to newspapers or periodicals cannot be shared on multiple devices. You can see all your Kindle content and send downloads to your registered Kindles or Kindle applications from the "Your Orders" section of the Manage Your Kindle page.

Learn more: Manage Your Kindle

What can I do about a frozen Kindle?

Plug your Kindle into an outlet, wait one to three minutes, and attempt to navigate. If necessary, unplug the Kindle and reset by moving and holding the power switch for 15 seconds before releasing it. If your Kindle is still unresponsive, please visit our Troubleshooting help pages for more assistance.

Troubleshooting: Kindle (Latest Generation) | Kindle (2nd Generation) | Kindle DX

If my Kindle is broken or damaged, how can I get a replacement?

To learn more about getting service or a replacement Kindle, please visit the Warranty Service Help page.

Learn more: Kindle (U.S. Wireless) One-Year Limited Warranty | Kindle (Global Wireless) One-Year Limited Warranty.

Is Kindle covered by a warranty?

Kindle comes with a standard One-Year Limited Warranty. We also offer an optional 2-year Extended Warranty. The 2-Year Extended Warranty adds an additional year and more comprehensive protection, including coverage for accidental drops and damage (limited to one incident).

Learn more about the 2-Year Extended Warranty for the latest generation of Kindle: Kindle 3G (Free 3G + Wi-Fi) | Kindle (Wi-Fi) One-Year Limited Warranty.