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Kindle Return Policies

Returning Kindle

You can return any Kindle you purchased directly from Amazon.com for a full refund within 30 days of the day you received it as long as it is in new condition and in accordance with our return policy. Your Kindle is not eligible for return and refund after the 30-day return period has expired.

Note: If want to return your Kindle for a refund and you purchased your Kindle from a third-party retail store, you must return your Kindle to the retailer where you made the purchase according to the retailer's return policies.

Need help with your Kindle? See Warranty Service at the bottom of the page if you need to return your Kindle for service.

To return your Kindle within 30 days of receipt if purchased from Amazon.com:

Prepare Kindle for shipping: Please place your Kindle in the original packaging. You may still return the Kindle if the box has been opened. It is not necessary to include the manual or accessories.
Print a mailing label: Visit the online Returns Center on Amazon.com or contact Kindle Support for assistance with your return. Your Kindle must be returned to Amazon.com using a trackable shipping method. If you pay for return shipping, please see About Your Refund below.
Give return package to the shipper: Please wrap the package securely, attach the return label you printed to the package, and take your return package to a drop-off location for the shipper indicated on the label.

About Your Refund

When we have received and processed your return, our returns department will request the appropriate refund to the payment method used for the original order. View completed refunds by visiting the Order Summary in Your Account http://www.amazon.com/your-account.

Note about pre-paid mailing labels and shipping cost refunds: Return shipping costs are only reimbursed if the return is due to Amazon error. If a pre-paid label is not convenient in your location, indicate the cost of shipping you paid with your return (either on the packing slip inside of the box or written on the return label outside of the box). You may be reimbursed for your shipping costs according to our Returns and Refunds policy.

Note about returning the Kindle from outside the U.S.: Kindle batteries are considered "Small Lithium Batteries in Equipment" under international regulations and when shipped individually do not require any special labeling or documentation.

Returning Kindle Content

Any content you purchase for Kindle from the Kindle Store is eligible for return and refund if we receive your request within 7 days of the date of purchase. Once a refund is issued, you will no longer have access to the item. To request a refund and return, click the Customer Service button in the Contact Us box in the right-hand column of this page to reach us via phone or e-mail. Please make sure to include the title of the item you wish to return in your request.

Returning Kindle Gift Content

Any content you receive as a gift from the Amazon Kindle Store is eligible for exchange for an Amazon.com Gift Card before acceptance. To request an exchange, click the Contact Us button in the right-hand column of this page to reach us via phone or e-mail. Please make sure to include the gift order number of the item you wish to return in your request (located at the bottom of your gift notification e-mail).

Warranty Service

Whether you bought your Kindle through Amazon or in a retail store, your Kindle is covered by a One-Year Limited Warranty. If you need service under the warranty or would prefer some personal assistance, please contact us so we can help determine how best to help you. We'll gladly provide service or a replacement according to the warranty guidelines.

Contact Us
To reach Kindle Support via phone or e-mail, please click the Customer Service button in the Contact Us box in the right-hand column of this page. Contacting us through the Web site allows you to verify security before a call is placed and ensures we have your account information ready when we call you. You can also reach us by calling one of these numbers: Inside the United States: 1-866-321-8851, Outside the United States: 1-206-266-0927.