Reviewing & Changing Orders

• Changing an Amazon Fulfilled Order Before It Ships
• Canceling Items or Orders
• Adding Items and Combining Orders
• Reviewing & Changing Amazon Merchant Orders

Changing an Amazon Fulfilled Order Before It Ships

Most orders you place on Amazon.com enter the shipping process very quickly so we can get your items to you as soon as possible. Orders already in the shipping process cannot be modified.

You can update your unshipped orders by visiting the Order section in Your Account and then clicking the Change button next to each item you wish to modify (billing address, shipping address, payment method, gift options, etc.).

To edit an order from the Order Summary in Your Account:

1. Click the Your Account link at the top of any Amazon.com page or visit it directly at www.amazon.com/your-account.
2. Visit the Order Summary for the order you wish to change. Note: Orders that have entered the shipping process cannot be modified.
3. Follow the on-screen instructions to update the desired information.

Canceling Items or Orders

If an unavailable item is keeping other items on an order from shipping or you simply decide you don't need an item anymore, you can delete items from your open orders in the Orders section in Your Account. Deleting all items in an order will cancel the entire order.

If your order has shipped it cannot be modified. To return the unwanted items, you may refuse the package or return it using our Online Returns Center.

To cancel an item or an entire order:

1. Click the Your Orders button Your Account.
2. Click the Cancel Items button. Note: Orders that have shipped cannot be modified and the Cancel Items button will not appear.
3. Click the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, check all the items.
4. Click the Cancel checked items button when finished.

After submitting the cancelation, you'll see an "Important Messages" screen confirming the cancelation. If you canceled the entire order, we'll also send a confirmation message to the e-mail address on your account.

You can also confirm the cancelation by visiting Your Account. Only open orders will appear. If you do not see the order, you will know it was successfully canceled.

Adding Items and Combining Orders

If you wish to add an item to an open order, you essentially need to place a new order for the item you wish to purchase and then combine that new order with your existing open order.

To add items or combine order:

1. Add the new item to your shopping cart and Proceed to Checkout to complete the order.
2. Visit the Order Summary in Your Account.
3. Click the Want to combine orders? button. This button will only appear if you have two or more open orders that can be combined.
4. Click the check box next to each order you wish to combine and click the Combine orders button when finished.
5. If the orders you're combining have different shipping or payment options, we will ask you to confirm the options of the new order.
6. Review the new combined order and click the Change button next to any information you wish to edit.
7. Click the Confirm order button to place the new combined order.

Note: We're unable to combine or add items to the following types of orders:

• Orders where items have already entered the shipping process
• Orders to be sent via free Super Saver Shipping
• Orders for gift cards
• Orders paid for in total by gift cards
• Replacement orders generated by our customer service department
• Orders for cell phone products and services
• Orders placed with Amazon Merchants
• Gold Box orders
• Orders containing items not yet released
• Orders paid for with different currencies
• Orders to which promotional funds have been applied

Reviewing & Changing Amazon Merchant Orders

Generally, you won't be able to change or cancel Amazon.com merchant orders via the Your Account page. Instead, you'll need to contact the seller directly. Here's how:

1. Go to the Your Account page and click the "View Recent and Open Orders" button.
2. Find your order and click "View order."
3. Click "Problem with this order?"
4. Click the "Contact seller" button.