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Ask Us! - Information & Research Help
 
 

Ask Us! - Information & Research Help

Need help finding information? Looking for an answer to a particular question? Why not ask us! Our friendly, expert librarians can help you answer your questions in a variety of ways.



Chat online

Ask questions via real-time, web-based chat with a Librarian and get fast research guidance, brief answers, recommended resources, instantly viewable websites, and a transcript for reference.

  • Victorian chat service
    - Your first choice for questions about Victoria - general questions also answered
    - Open Monday-Friday, 10am-6pm AEST
    - Staffed by State Library of Victoria reference staff, experts in Victorian information and research

    Chat with a Victorian librarian >

  • Australian and New Zealand chat service (AskNow)
    - For general information questions
    - Open Monday-Friday, 10am-7pm AEST
    - Staffed by Australian and New Zealand librarians

    Chat with an AskNow librarian >

Email

For more complex questions fill out our online inquiry form and get an answer by email.

Fill out the online inquiry form >

Once your inquiry form has been submitted, if you have supplied your email address you can check your question's progress and amend or cancel it.

Check your question's progress >


Phone

Ring us on 03 8664 7002 during Library opening hours.

Visit

Visit the Library in person - staff in the main reading rooms can help you find what you need. The main reading rooms are:


Post

Post your information request to:

Ask Us!
State Library of Victoria
328 Swanston Street
Melbourne VIC 3000


Fax

Send a fax to Ask Us! on 03 9639 3854.

 
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See also >
Registering as a Library user
Assistance finding information
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Search for information in our databases
Consult our A-Z list of eJournals & Newspapers