If you have any questions or would like to find out more information about shopping on The Independent Shop, please use the links below to jump to the appropriate section.

How to Order
FAQ's
Privacy Policy
Terms and Conditions
Contact Us
Supplier Details

How to Order

Finding items
If you know exactly what you would like to buy, the simplest way to find it is to type its name into the search box (found in the top left of every page of our site).

If you're looking for a particular type of item, but haven't chosen anything specific, you can search using a general name such as "clock" or "table".

Alternatively, you can make your way around the site using the various links until you find what you are looking for, or simply browse until something catches your eye.

To find out more about a product, click on the image of the product or on the "More Info" button. You'll then be taken to that product's page, which shows you an image of the item, more information about the item, an "Add to Basket" button to add the item to your Basket, and sometimes links to other related products. You can also enlarge the image by clicking on "View larger image".

Adding items to your Basket
When you click on "Add to Basket", the item is added to your Basket (found at the top right-hand corner of your screen). This is a place to store anything you intend to buy. You can remove items from your Basket at any time if you change your mind.

Simply click on "View Basket" to view the contents of your basket - "View Basket" is at the top right of your screen.
You can change the quantity of any item by entering the new quantity and clicking on "Update".
To remove an item, you can either click "Remove" or change the quantity to 0 and click "Update". Always remember to click "Update" after changing a quantity.

When you're ready to buy, click "Proceed to checkout" to begin filling out the order form.

Completing the order form

On the first page, fill out your name, email and address details. Remember that all fields with a red asterisk are mandatory.
You only need to fill in your house number and postcode. To save you time, we complete the rest of your address from these details and you will have the opportunity to check and amend them on the following page. Select the "Remember Me" option to save you having to enter these details when you return to our site. This service relies on a cookie being placed on your computer. If you clear your cookies, then you will have to re-enter your address details next time you order.
When you're ready, click "Continue".
On the next page of the checkout, ensure that the address details shown are correct.
The 'Contact' address must be the same as the address the credit card bill is sent to.
If you require the goods to be sent to an alternative delivery address, or if there is an error in the 'Contact' address, click the appropriate "Change the Address" button, fill out the form, and click submit.
Select "Continue" when you are happy with the order details shown.

The next and final page of the checkout is where you fill in your payment information. We accept the following credit cards:

Fill out your payment details and click "Complete Order" to complete your order.

You are given an order summary showing your order number. Please make a note of this in case you need to refer to it at a later date. Print out a copy of this as your receipt.

Once your payment has been processed you will be sent an email acknowledging confirmation of your order.

If you require any further information during office hours (weekdays from 9.30 am to 5.30 pm), please call The Independent on 0207 005 2196 or email us at m.oconor@independent.co.uk.

Product Specifications
Every care has been taken to ensure that all product descriptions and specifications are correct. Colour reproduction is a good representation, however due to variances in monitor resolutions etc, a slight variance from the actual products can occur.

FAQs

Where do you deliver?
We currently deliver anywhere on the UK mainland.

What happens after I place my order?
You will receive an email from the supplier of your goods. You will receive one email per supplier (for example if you order 2 products from one supplier and 1 product from another supplier, you will receive 2 emails).

Will all the goods I order arrive at the same time?
Your goods may arrive at different times due to being despatched under seperate cover. Check the printout of your order confirmation or your confirmation email to determine the supplier of your goods and when those goods will be delivered.

When will my order arrive?
The delivery details of your goods will be outlined in your confirmation email and vary by supplier. However, all goods will be delivered no later than 28 days.

Do you allow delivery to a different address?
Yes, you can enter a different delivery address to your own address. For example you may want your goods delivered to your work address or as a gift for someone else.

Is your site secure?
Yes, our site is completely secure. To ensure the security of your transaction, we use Secure Socket Layer (SSL) technology. This means that any page where you enter personal information such as credit card details, the information is encrypted to safeguard your details. Encryption also prevents other Internet users from accessing this information. We only accept orders that are placed using this technology.

If I pay by credit or debit card, when will my card be charged?
All payments by debit or credit card are taken on despatch of the product. You will see "Independent Shop Order - [name of your supplier]" on your credit card statement.

How do I return my goods?
You can return your goods to the supplier for a refund as long as the goods are unused and unworn and are not perishable or personalised. It is not possible to return plants. Each supplier has a different returns policy that is outlined in your confirmation email and in the pack when you receive your goods. We recommend you use a recorded delivery service to ensure the safe delivery of returned goods.

What if I want a refund on my plants?
If you are unhappy with any plants you receive please contact the supplier of those plants. The details of the supplier will be on your confirmation email and the printout from your order confirmation.

What do I do if my goods are damaged or faulty?
You should contact the supplier of your goods in the first instance. Their contact details are found on your confirmation email. During office hours (weekdays from 9.30 a.m to 5.30 p.m.) you can also contact The Independent at m.oconor@independent.co.uk or call 0207 005 2196.

Privacy Policy

Introduction
Independent Print Limited ("we", "us" or "our" for short), is registered to collect and process personal data under the Data Protection Act 1998 (the "Act" for short). Independent Print Limited is the data controller of your personal information for the purposes of the Act. If you want to know what personal information we hold about you, please write to us at:

Data Protection Officer
2 Derry Street
London
W8 5HF

We respect and safeguard the privacy of our users. This Privacy Policy outlines how we will do this, how we will collect and use your personal information (such as your name, country of origin, date of birth, your email address, mobile telephone number or other contact details) and how you can limit our use of this. Please read this Privacy Policy carefully which should be read together with our website terms and conditions.

Use of your information
Information supplied by you to www.independentoffers.co.uk (our "website" for short) is stored on our secure server. The secure server encrypts all of your personal information to ensure that the information you give us is protected against unauthorised access.

We invest in high-quality security and do our utmost to protect user privacy. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our website. Any information that you send is at your own risk and may be read by others. However once we have received your personal information we use strict procedures to protect the security of your personal information from unauthorised access or use by using Secure Sockets Layer 128-bit encryption verified through Thawte. When you use our website to purchase products we will ask you for your email address and other personal information. We gather information about you to provide you with the products you have purchased and to contact you on any matter relating to the products available from us in general.

We, together with our group of companies, from time to time (Independent Print Limited) may collect and process the following information about you:

information that you provide by filling in forms on our website;
information about your computer including where available your IP address (the address that can identify your computer on the Internet), operating system and Internet browser type;
details of your visits to our website and the pages and resources that you access.

Any personal information sent to our website by electronic mail, mobile phone or otherwise, will be used by Independent Print Limited in accordance with this Privacy Policy, any consents granted by you at the time of your order or subsequently and in accordance with the Act.

Independent Print Limited may use your personal information to:

provide you with information about special features on our website or any of our special offers, services, products or information or those of third parties which we think may interest you. If you do not want to receive this information you may decline to do so at the time you place your order or at any time by sending an email to customerservices@independent.co.uk;
ensure materials on our website are presented in the most effective manner for you and your computer.

Disclosing your information
Independent Print Limited may disclose your personal information if required to do so by law or in good-faith believe such action is necessary to comply with the law. Independent Print Limited will not sell your personal information to third parties without your consent except in the following instances:

unless required by applicable law or if Independent Print Limited is ordered to do so by a court or other similar body;
as Independent Print Limited may think necessary to protect its legal rights, a registered user or third party, or to prevent personal injury; and/or
where Independent Print Limited is approached by a potential buyer of its business and/or assets or in relation to any joint venture or other business arrangement and in such circumstances Independent Print Limited will be able to pass on your personal information to its advisors and any prospective buyer, as well as to any other relevant parties.

We may also use this information to improve the website and our service and to monitor website usage.

We may wish to collect further information from you in the near future. However, we will inform you of this and you will be able to refuse to do so.

Accessing and updating your personal information
You have the right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please write to Data Protection Officer, 2 Derry Street, London, W8 5HF. There may be an administrative charge for providing a copy of this information.

How do I change my personal details?
We want to ensure that we provide you with the best possible service. Please therefore always keep us updated of any changes to your personal information, for example, if your email address changes. Please do this by emailing customerservices@independent.co.uk.

Where we store your personal information
The personal information that we collect from you may be sent and stored outside the European Economic Area ("EEA"). By registering on our website or sending us your personal information by other means, you are indicating your consent for your personal information to be sent and stored outside the EEA.

What does providing us with this information mean?
By giving us personal information about you, you agree that your personal information can be used as set out in this Privacy Policy. If we change our Privacy Policy, we will post the changes on this page. Please check our website for any changes to this Privacy Policy.

If you don't feel we're adhering to this Privacy Policy, what should you do?
If at any time you believe that we have not adhered to the terms of this Privacy Policy, please notify us by email at customerservices@independent.co.uk and we will make any efforts we can to determine and solve the problem promptly.

What are cookies?
We use cookies to identify you when you visit this website, in the course of the ordering process, to keep track of your browsing patterns and to build up a profile of how you and other users use our website. A cookie is a small piece of information sent by a web server to the web browser, which enable the web server to collect information from the browser. Find out more about the use of cookies on www.cookiecentral.com.

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, switching off cookies may restrict your use of our website including preventing you from ordering products available on our website and/or delay or affect the way in which our website operates.

Terms & Conditions

The Independent Shop Conditions of Supply
Please read these conditions carefully before ordering any goods or services from The Independent Shop. You should understand that by ordering any goods or services from The Independent Shop online you agree to be bound by these conditions.
You should print a copy of these terms and conditions for your future reference.
Please click on the button marked "I accept" at the end of these terms and conditions if you accept these conditions. Please understand that if you refuse to accept these conditions you will not be able to order any of the goods or services available from our site.

Introduction
Our full details are set out on our site terms and conditions page. All information received by us from your use of The Independent Shop will be collected and used in accordance with our privacy policy.

You can contact us during office hours (weekdays from 9.30 a.m. to 5.30 p.m) in the UK about The Independent Shop by telephone on 0207 005 2196 or by e-mail to m.oconor@independent.co.uk

Availability of offers
This site is only intended for use by people resident in the UK mainland and we currently do not accept any orders from individuals outside the UK mainland.

Your Status
By placing an order through our site you warrant that:

you are legally capable of entering into binding contracts;
you are at least 18 years old; and
you are resident in the UK mainland and you are accessing the site from the UK

Our Status
Please note that we accept orders for our reader offers as agents on behalf of third parties. The resulting legal contract is between you and that third party (the "Supplier") and is subject to any other terms and conditions of the Supplier. These will be notified to you directly by the Supplier. There will be no contract of any kind between you and Independent Print Limited in respect of the supply of any goods or services from this site (other than this contract for the supply of services in respect of use of the site and access to The Independent Shop).

How the contract is formed
All orders are subject to acceptance by us on behalf of the Supplier(s) and we will confirm such acceptance to you on behalf of the Supplier by on-line electronic means (the "Confirmation"). There will be no contract of any kind between you and the Supplier unless and until you receive a Confirmation.

Prices and Payment
The prices for any goods or services ordered from the Supplier through this site (the "Products") will be as quoted on our site from time to time, except in the case of obvious errors. These prices include VAT and delivery costs (to the UK mainland), unless these are otherwise itemised. Prices are liable to change at any time, but any changes will not affect orders already placed and confirmed.

Payment must be by credit card. Payment can be made with MasterCard, Visa and Debit Cards.

Fulfilment and delivery
Your order will be fulfilled directly by the Supplier by any fulfilment date set out in the Confirmation. If you are ordering more than one Product, you should be aware that Products may be delivered separately.

Cancellation, Return and Refund Policy
You will have the right to cancel the order with the Supplier for up to 7 working days after the day following the delivery of the Products, unless the Products are perishable or personalised for you (in which case you may not be entitled to cancel the order). Details of how you can cancel will be confirmed to you in the Confirmation.

If you receive a faulty Product, you should contact the Supplier and the Supplier will refund your costs for the Product and postage for returning the Product.

This cancellation, returns and refund policy does not affect your statutory rights.

Our Liability and Disclaimer
Whilst we will try to ensure that the Products are of good quality, we cannot promise or give any undertaking that Products you purchase from Suppliers through the site will be of satisfactory quality or, in the case of services, will be provided with reasonable skill and care. Any such warranties are DISCLAIMED BY US ABSOLUTELY. This DISCLAIMER does not affect your statutory rights against the Supplier.

Our liability in connection with any Product(s) is strictly limited to the purchase price of such product or service. This does not exclude or limit in any way our liability for fraud, or for death or personal injury caused by our negligence, or any other liability to the extent that it may not be excluded or limited as a matter of law.

We further accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable.

The Supplier's liability
Any additional terms and conditions in respect of the Supplier will be as set out in the Supplier's terms and conditions.

However, the Supplier will not accept liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable. The Supplier's liability will not under any circumstances exceed the amount paid by you for any Product(s) unless it causes direct physical damage to you or your property when properly used.

Security
To ensure the security of your transaction, we use Secure Socket Layer (SSL) technology. This means that on any page of the website where you enter personal information such as credit card details, the information sent to us is encrypted to safeguard your details. (Encryption prevents other Internet users from accessing this information.) We only accept orders that are placed using this technology.

You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer) or an image of a key (Netscape) in the grey bar at the bottom of your screen. (This will only appear on pages where you enter personal information, such as credit card details.)

Materials on The Independent Shop
You will see materials submitted by third parties on the site. Suppliers and individual advertisers are solely responsible for the content of such third party materials and we accept no liability for any error, omission or inaccuracy of such third party materials.

You may download and print extracts from the material posted on this site and make copies for your own personal and non-commercial use only.

Amendments
We may amend these terms and conditions from time to time by posting revised terms and conditions on the site, which shall apply to all orders placed after such date.

Notices
All notices shall be given by e-mail to The Independent at customerservices@independent.co.uk or, to you at either the e-mail or postal address you provide during the registration process. Notice will be deemed received 24 hours after e-mail is sent or 3 days after the date of posting.

Governing Law and Jurisdiction
Contracts for the purchase of Products through this site will be governed by English Law. Any dispute arising from or related to such contracts shall be subject to the exclusive jurisdiction of the English Courts.

Contact Us

If you have any questions or queries please contact us during office hours (weekdays from 9.30 a.m to 5.30 p.m), providing your name, address, including postcode, and information as to the item ordered, either by

Phone: 0207 005 2196

Or by
Email: m.oconor@independent.co.uk

Our Suppliers

The Independent Shop products are sold and supplied by:

BVG Airflo Group
Independent Offers
PO Box 87
Brecon
LD3 3BE
Tel: 0871 911 7017
E-mail: customerservice@bvg-airflo.co.uk

Lyncroft Marketing Services Ltd
Shipston Mill
Mill Street
Shipston-on-Stour
CV36 4AW
Tel: 01608 663366
E-mail: enquiries@lyncroftmarketing.com

Mr Fothergill's Direct
Rookery Farm
Joys Bank
Holbeach St Johns
Spalding
Lincs.
PE12 8SG
Tel: 0844 770 4652
E-mail: independentshop@eastfieldsnursery.co.uk

NMP (News & Media Promotions Ltd)
1^st Floor
130 High Street
Rochester
Kent
ME1 1JT
Tel: 01634 832 789
E-mail: enquiries@nmpmusic.com

Powertraveller Ltd
Unit 8 Delta Park
Wilsom Road
Alton
Hampshire
GU34 2RQ
Tel: +44 (0) 1420 542980
Fax: +44(0) 1420 543585
Email: vicki@powertraveller.com

Premier Edition
Belton Road West
Loughborough
Leicestershire
LE11 5XL
United Kingdom
Tel: 0845 120 4607
Email: independentshop@premieredition.co.uk

T2 Direct
Emery House
Units 7 - 9 Romsey Industrial Estate
Greatbridge Road
Romsey
SO51 0AD
Tel: 0845 555 4446
Email: independentshop@t2directltd.com

Timscris Reader Offers Limited
PO Box 250
Rochester
Kent
ME1 9AJ
Tel: 0845 166 4222
Email: independent@timscris.co.uk

Sparkle Direct
Independent Books Direct
PO Box 60
Helston
TR13 0TP
Tel: 01326 569444
E-mail: books@sparkledirect.co.uk

Lead The Good Life Ltd t/as Garden Bargains
Abacus House
4 Papyrus Road
Werrington
Peterborough
PE4 5BH
Tel: 0845 4 689 689
E-mail: queries@gardenbargains.com