Your safety is important to us – so we want to make sure that you are aware of some differences in the way 911 service operates with a digital phone when compared with traditional telephone service. Here’s what you need to keep in mind:
- Differences between Traditional 911 and Digital Phone 911. Uniserve’s digital phone 911 service is similar to traditional 911 service but with important differences. With traditional phone services, your 911 call is sent directly to the nearest emergency response centre. With Uniserve’s digital phone service, your 911 call is forwarded to a third party service provider that will automatically or manually route your call to the emergency response centre.
- Remember to verify your location. Because you can move your digital phone between locations and because, for technical reasons, the emergency operator may not have your name, location or contact information available, you must immediately inform the emergency operator of your location and contact particulars any time you call 911. Don’t risk sending police or ambulance to the wrong location.
- Be prepared during any service interruption. Digital phone service depends not only on your continued subscription (and payment) for the service, but also on Internet connectivity and power to function. In the event of power, network, or Internet outage (including congestion), or if your service is disconnected or suspended due to non-payment, you may experience a failure, disruption or delay in your 911 service. We recommend that you keep an alternative phone service (such as a cellular telephone) handy to increase the reliability of your access to emergency services during any service interruption.
- Do not disconnect. Until you are told to do so by an emergency dispatcher, do not disconnect your 911 call; if you are inadvertently disconnected, call back immediately.
- Keep your service address up to date. Our systems will attempt to provide the emergency operator with your service address, so please ensure that your information on file with us is always accurate and updated. If you do not do this (for example, if you are unable to speak during a 911 call), the emergency operator may assume that you are calling from the last registered address.
- Inform other users. You must notify members of your household and other users of your digital phone service of the nature and limitations of these 911 calls.
- Limitations of Liability. Uniserve’s terms of service limit and disclaim liability related to 911 service, so please read these carefully.
For a complete description of our 911 service, as well as a technical explanation of how digital service differs from conventional phone service, please see Uniserve’s terms of service at www.uniserve.com/terms or call 1.888.341.3411 to receive a hard copy.
