| How BPOs battle attrition
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| When attrition rates rise, it's time for some out-of-the-box thinking. And who knows this better than the HR managers of India's burgeoning BPO industry fighting rising attrition. Here's how BPOs are going out-of-the-box to fight rising attrition.
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| WNS forays into platform-based BPO |
| India's BPO firm, WNS Global Services, has decided to carve out a separate group from its existing services. The move will represent a serious foray by a pure-play BPO firm into ‘platform-based BPO services’. |
| Convergys plans telecom services foray |
| Convergys Corporation is now planning to the enter the domestic call centre market for telecom and financial services.
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| Acturial outsourcing is catching up |
| Ever since acturial process outsourcing (APO) has caught up, KPOs especially in India are wooing actuaries with lucrative packages. |
| SDI soft skills training now in India |
| Service Desk Institute (SDI) a UK based company that deals in service desk and IT support-related issues has tied up Prometric India to launch its India operations.
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| BPOs turning into shop floors? |
| BPOs in India are experimenting of breaking a complex activity into numerous simple chores, to be easily performed by even school pass outs.
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| Corporate Learning Service comes to India |
| GlobalEnglish Corporation, a provider for on-demand learning and support for business English communication has now launched its Corporate Learning Service in India. |
| BPO buyouts back in vogue |
| The BPO deal space for acquisitions is looking hot again after a lull for over the last six months. The US slowdown is pushing more third-party outsourcing firms and captive operations to sell out. |
| Small US firms to up offshoring |
| A recession in the US may now be real and official. But irrespective of the downturn, Indian tech enterprises have some reason to smile. |
| Indian IT-BPO heads for slowdown |
| The Indian IT-BPO industry is headed for a slowdown in growth this year but is on track to achieve its target of exports worth $60-billion by 2010, industry association Nasscom said.
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