Transport for LondonLost property
If you have lost an item of property while travelling in London, please follow the guidelines below.
Tube
Property found on London Underground trains or stations may be held locally for a few days before being sent on to the TfL Lost Property Office (LPO), typically arriving between two and seven days after it was lost.
If you have left your property at a specific station within the past two days, you can enquire at the station`s ticket office, or use the TfL lost property form.
When using the TfL lost property form, please ensure that you provide a detailed description of what was lost. Due to the high volume of both property and enquiries, a description including the uniqueness of your item rather than just a generic description such as 'Set of Keys' will ensure your enquiry has the greatest chance of success.
Bus
Property found on buses or at bus stations may be held locally for a few days before being sent on to the LPO. Property usually arrives at the central office between two and seven days after it was lost.
If you have lost your property within the past two days you may telephone or visit the supervisor`s office at the bus station or garage where you lost your property, or the station or garage which manages the bus route you were travelling on. Otherwise, use the TfL lost property form to find out if your property has been found.
DLR
Property lost on Docklands Light Railway is kept in the Security Hut at the DLR offices at Poplar station, which can be contacted 24 hours a day on 020 7363 9550.
Lost property is retained at Poplar for 48 hours, after this period it is then forwarded onto the LPO.
Otherwise use the TfL lost property form to find out if your property has been found.
If you have lost money in one of the DLR ticket machines, please complete the DLR lost money form.
Taxis
Lost property found in London taxis (black cabs) is handed in to a police station by the driver before being forwarded to the Transport for London Lost Property Office. Property can take up to seven days to arrive in the LPO from police stations. To make enquiries please complete the TfL lost property form.
Minicabs (Private hire vehicles)
Property found in minicabs is held at the relevant operator`s office, where a record of lost property is kept.
Please contact the operator that you booked your car with to check if they have found your property.
Coaches
If you have lost property on the premises of Victoria Coach Station within the last seven days, please call 020 7730 3466. You may also enquire in person at the help point, opposite gate 21 in the departures terminal, Victoria Coach Station between 0800 and 2000.
If you have lost property on the premises of Victoria Coach Station please complete the TfL lost property form.
If you have lost property on a coach, then you must contact the relevant coach operator directly.
River Services
Property found on river services boats are held by the operator concerned at their offices. If you have lost your property on a boat, you should enquire with the operator concerned.
If you left your property on a Transport for London pier, please enquire at the pier concerned, or telephone 020 7941 2400
Tramlink
Property found on Croydon Tramlink is forwarded to the Croydon Tramlink offices. Customers can enquire about their lost property either a the Tramlink Shop, Monday to Friday 9am to 5pm at Unit 5, Suffolk House, George Street, Croydon CR0 1PE. Telephone on 020 8681 8300.
We are required to retain items of lost property for a minimum of 28 days, except for any perishable items which are disposed of after 24 hours. In practice, we may hold items longer than this depending on available storage space. If an item remains unclaimed after 28 days we would dispose of it either through our nominated charity or, if the item is of no use to them, it is disposed of as rubbish.
Lost Property Office (LPO)
Lost property enquiries are searched for a period of 21 days from the submitted date of loss. All enquiries will be responded to whether or not they have been succesful. Should you follow up an enquiry you have submitted, please ensure the operator is aware of the original enquiry.
Always highlight the uniqueness of your property, especially when it is a common item such as keys, glasses or items of clothing etc. Mobile phone enquiries require either a SIM card number or IMEI number which can be obtained from your Airtime provider. If you are picking property up for another person, their written authorisation will be required. Personal Identification will be required in all cases of property collection.
TfL Lost Property Office
200 Baker Street
London NW1 5RZ
Telephone: 0845 330 9882 (08:30 to 16:00, Monday to Friday except bank holidays)
In line with legislation, charges are made for restoring property to customers.
