Transport for LondonFreedom of information
From 1 January 2005, any information held by Transport for London and its subsidiary companies is accessible by the public on written request, subject to certain limited exemptions.
Classes of information already made available by TfL are listed in the Transport for London Publication Schemes accessible on this website.
How to make a request
Requests for information not listed in the Publication Schemes must be made in writing, detailing the information sought and giving an address for the response. Email or faxed communication is also acceptable. Requests will be dealt with as quickly as possible and within the FoI Act's statutory timescales. In some cases, requests may be passed to other partner organisations within the Greater London Authority for some or all of the information requested. Applicants will be advised of this.
If a fee is payable, applicants will be notified of this and payment will be required before a response is provided. View further information on charging here.
Requests for information should be addressed as appropriate to:
TfL Central Customer Services
Floor 23
Empress State Building
Empress Approach
London SW6 1TR
Tel: 020 7222 5600
Email: enquire@tfl.gov.uk
London Underground Customer Service Centre
55 Broadway
London SW1H 0BD
Tel: 0845 330 9880
Email: CSCTeam@tube.tfl.gov.uk
Surface Transport Customer Services
84 Eccleston Square
London SW1V 1PX
Tel: 0845 300 7000
Email (Buses): customerservices@tfl-buses.co.uk
Email (Streets): londonstreets@tfl.gov.uk
