Transport for LondonCabwise text service
Simply text the word HOME to 60835 (60tfl) and the phone numbers for two local licensed minicab operators plus the taxi one-number will be sent direct to your mobile phone.
The service can be used in any part of the Capital 24 hours a day. 
For further information, read the common questions below or visit the Cabwise website.
Common questions
- My mobile network isn't listed. Can I use the service?
- What is the current charge for the service?
- Will I need to pay extra if the details are too long to fit into one SMS?
- How do I contact Transport for London about the Know What You're Getting Into licensed minicab and taxi service?
- How do I get the service to 'forget' me?
- Do you charge me when you send me the SMS with minicab numbers?
- I haven't received my text message with mobile phone numbers. Is the service broken?
- When will the service work on my mobile network (3, Virgin Mobile etc)?
- I've changed mobile network and now I don't receive minicab messages any more. What should I do?
- What personal information does Transport for London hold about me?
- Will I be charged for error messages?
- Once I have the telephone numbers for the two nearest operators should I always use these?
My mobile network isn't listed. Can I use the service?
Currently the service is available on the following networks: O2, Orange, T-Mobile and Vodafone.
What is the current charge for the service?
The current charge for the service is 35p including VAT per enquiry, charged by your operator. This charge will appear on your phonebill or will reduce any credit on 'pay as you go' tariffs upon receipt of the message containing the phone numbers of minicab firms.
Will I need to pay extra if the details are too long to fit into one SMS?
No. The service charge is 35p including VAT per enquiry. Normally the response will consist of a single SMS - where a 2nd SMS is sent in response to your enquiry, this will not incur any additional charges from TfL.
How do I contact Transport for London about the Know What You're Getting Into licensed minicab and taxi service?
If you have any comments or queries about the service that are not answered here, please use the Transport for London feedback service, or email safer.travel@london.gov.uk regarding the advertising campaign, or enquire@tfl.gov.uk regarding any transportation issues.
How do I get the service to 'forget' me?
We respect your privacy and will only use your details (limited to your mobile phone number and any associated details relating to the request for this specific service) to improve the service delivered. If you don't want us to send you any FREE SMS with information regarding the improvements to this service, please send the message STOP HOME to 60835 at any time.
Do you charge me when you send me the SMS with minicab numbers?
No. We charge for each SMS request you send as a text message. Each enquiry costs 35p plus your standard network charges for text messages.
I haven't received my text message with mobile phone numbers. Is the service broken?
Please check the following:
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Did you send the correct message to the service?
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You need to send only the word HOME (the service is NOT case sensitive) as a text message.
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Did you send the message to the correct phone number?
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The text message should be sent to 60835
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Please check that your network is one of the following:
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Vodafone
O2
T-Mobile
OrangeIf you have kept your number when switching network in the past that may cause a problem. Please contact us at safer.travel@london.gov.uk and include your mobile number and current network. We will send you a free SMS when the service works on your phone.
When will the service work on my mobile network (3, Virgin Mobile etc)?
Unfortunately this requires your network to allow us to access data relating to your phone's location in order to make this service available to you. We hope that in the cases of 3 and Virgin that this will happen very soon, but please contact your network operator to receive an accurate answer to this question.
I've changed mobile network and now I don't receive minicab messages any more. What should I do?
If you have kept your number when switching network that may cause a problem. Please email us at: safer.travel@london.gov.uk and include your mobile number and current network. We will send you a free SMS when the service works on your phone.
What personal information does Transport for London hold about me?
See our Terms and conditions for details.
Will I be charged for error messages?
No. However, if you a subscriber to a UK mobile phone network and are currently overseas, or if you are using a non-UK network, a charge may be made by your mobile phone service provider.
Once I have the telephone numbers for the two nearest operators should I always use these?
The private hire operator telephone numbers sent to your mobile phone will be for two licensed minicab firms that serve the area where you at that exact time. However, because we are constantly monitoring operator's performances, there is no guarantee that these operators will always be licensed and so it advisable to regularly check the licence status of any operator whose number you store in your mobile phone. You can check the licensed status on this website.
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