Hassle-free Returns

Returns Policies
Refusal Policy
Returns Instructions

Returns Policies

The WD Store is happy to accept returns of purchased items within 30 days of the date of shipment with the exception of opened software products. Products that arrived defective or have become defective within 30 days of shipment may be exchanged for a replacement product. All replacements must be an identical product and version. Visit WD Support to help determine if your product is defective or if a solution exists.

The WD Store does not issue credit for costs incurred in shipping a returned item.

The WD Store must receive the returned item within 10 days after an RMA number has been issued. An assigned RMA number is valid for 10 days only and will expire on the 11th day after the date of issuance, at which time any returned products will be refused.

The WD Store will not provide refunds for opened, non-defective software. Defective software may be returned within 30 days of shipment for replacement only. The replacement product will be the same title and version as the original product ordered.

Items should be returned in as-new condition, in original packaging with the packing slip, all warranty cards, UPC tags, manuals and accessories in the original shipping carton or similar packaging. Failure to return all original merchandise with accompanying accessories and materials will result in the product being returned without credit and at the expense of the customer. If you ordered a bare drive, you must return it in the same box with the drive seated in the plastic endcaps to protect it during transit.

Refusal Policy

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to the WD Store and credited for the product cost and tax, less shipping and handling. Please allow 3 to 4 weeks for a credit to be issued. It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment after the first failed delivery attempt.

Returns Instructions

To return a product please follow these simple steps:

1. Request a Return
   A Return Merchandise Authorization (RMA) number may be obtained directly from our website by clicking here.

You will be asked to login using your email address and password used to create your WD Store account. Select "Order Status", followed by "Return Item" from the action options for that order. Step-by-Step Instructions will guide you through the process. To avoid processing delays, please follow the directions provided for returning a product online. Generally an RMA number will be issued to you immediately online. However, should your request require attention from a customer service representative, you will receive a reply within 24 hours.

2. Write your RMA number on your return
   Write your RMA number (CNL_______) clearly on the outside of the package to be returned. All products must be returned in the original manufacturer packaging. If your product was shipped in a standard carton, please be sure to return using the same or similar packaging. If you ordered a bare drive, you must return it in the same box with the drive seated in the plastic endcaps to protect it during transit. When using the original carton, please ensure that all previous shipping labels or other markings have been removed or covered completely.

3. Ship the product back to us
   You must send the product back to us using UPS, FedEx or DHL. The WD Store will not be responsible for items lost in transit to our returns processing center or any return that does not have a signed Proof of Delivery. Please note that standard USPS Priority Mail does not provide the required proof of delivery. We strongly urge you to use UPS, FedEx or DHL. It is your responsibility to retain a copy of the return’s tracking number in the event that the item is lost in transit.
   
   Send your WD Store return to this address:

WD Store Returns Dept.
Attn: RMA # CNL_____
9625 West 76th Street
Suite 150
Eden Prairie, MN 55344

(Please note that this is NOT the same address found on WD’s support site for defective products.)

4. E-mail your tracking number to returns@wdc.com
   Please e-mail the shipping carrier's Package Tracking Number to our Returns Department at returns@wdc.com.
   Please include your RMA number: CNL_______in the e-mail.

5. Refund and replacement information
   Once the return is received, please allow 7-10 business days for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only.

Replacements will ship within 48 hours of receiving your return, excluding weekends and holidays. Once your order ships, you will be notified via e-mail with the tracking information on your replacement shipment.