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General queries
Q. I have a complaint, what should I do?
It is always better if you can let us know straight away. Most complaints can be sorted out quickly by a member of staff at the place you are visiting, and our staff will welcome the opportunity to do this if at all possible.
If it is not possible to complain at the time you can contact the National Trust by email, in writing or by telephone. Tel: 0870 458 4000, Minicom 0870 240 3207
Read our complaints procedure
Q. Is the National Trust Government funded?
A. No. The National Trust is a charity completely independent of Government funding. We rely on the support of our 3.4 million members.
Q. What environmental work does the Trust do?
A. We are committed to influencing the management of the whole environment, through development of best practice on our own land and also through advocacy of ‘green’ solutions to politicians, practitioners and the public. For more information visit the countryside and environment pages.
Q. Where can I buy National Trust products?
A. Our online shop sells many of our most popular items. You can also purchase our quality National Trust products from any of our property shops or high street shops. Visit our shopping with the National Trust pages for more information.
Q. Where can I enjoy fresh local food and teas?
A. National Trust tea-rooms and restaurants are a popular stop at many properties and countryside locations. To find one near you, please visit our tea-rooms and restaurants page.
Q. Is there a programme of events?
A. There is nearly always something going on at our many properties and areas of countryside and coastline. To find out about events in your area, visit our events pages.
Q. Are there any job vacancies going at the moment?
A. All current vacancies throughout the Trust are listed on our dedicated jobs website at www.ntjobs.org.uk. You can search for jobs local to you as well as finding out what it is like to work for the Trust.
Q. How do I arrange to stay at a National Trust holiday cottage?
Q. What other options are there for holidaying in or nearby National Trust properties and estates?
A. Go to our holiday cottages site for a full selection of our characterful and stylish holiday accommodation. Book online, by telephone or by post. There are also National Trust (or National Trust tenant run) camping and caravan sites and B&Bs in many spectacular locations. Or, if you'd like to experience something different, you could try a National Trust Working Holiday. Go to our holidays section for a full range of opportunities.
If you have a question which is not answered here, please contact our Membership Department, telephone 0870 458 4000, who will be happy to assist.
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