We offer you consistently low prices on our entire catalogue. "Our Price", as displayed, is inclusive of UK VAT at the appropriate rate.

When We Charge Your Card

We do not charge your credit or debit card until we dispatch your order

If you have paid by cheque and we owe you a full or partial refund, we will send a refund cheque for the correct amount.

What we do about mispricings

Despite our best efforts, a small number of the more than 1.5 million items in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures.

If an item's correct price is lower than our stated price, we charge the lower amount and send you the item.

If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

Confirming availability and price

Availability information for the titles in our catalogue is listed on each item's detail page. Beyond what we say on that page, we cannot be more specific about availability. As we process your order, we will inform you by e-mail if any items you order turn out to be unavailable.

Note: we cannot confirm the price until you order.