Amazon.co.uk: Help > Our Returns Policy

Extended Christmas Returns Period
We've found that many of our customers like to order Christmas presents early. In view of this, and because we want you to be delighted every time you shop with us, we've specially extended our returns period for the Christmas season.

Items purchased from Amazon.co.uk and dispatched during the period from November 1st, 2007 to December 31st, 2007 inclusive may be returned at any time before midnight on January 31st, 2008. However, please note that our returns policy will revert to the standard 30-day period for items purchased after December 31st, 2007.

Thinking of returning an item?

To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:

Please use our online Returns Support Centre to return all items that you have purchased directly from Amazon.co.uk
Please print the return label and include it in your return package. Do not change the size of the return package when printing as this can make the label unreadable for our scanners.
If you cannot print the label, please include the payslip (the original or a copy) or a piece of paper with the name of the person who ordered the items, the order number and the reason for the return.
Please use the Amazon.co.uk cardboard box and the manufacturer's original package to return the item.
If you no longer have the Amazon.co.uk cardboard box, please include the name of the person who ordered the items and the order number in the sender field on the package.

Our 30-day returns guarantee

Our 30-day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact, clothing must have labels attached) and we will issue a full refund for the price you paid for the item--see our Refunds Policy. We can only accept the return of opened items if they are faulty.

* Note: Our returns guarantee for large items delivered via specialist courier is limited to 14 days. Click here for further information.

This returns policy does not affect your statutory rights.

We are unable to exchange items that are not damaged, defective or incorrect (however, click here to find out what to do if you have received a damaged, defective or incorrect item). Click on the links below to find out how to return your item:

Specific rules apply regarding refunds of delivery charges, giftwrapping and other services--see our Refunds Policy.

In the event of Amazon.co.uk sending you a replacement for a damaged, defective or wrong item, you must return the item to Amazon.co.uk within 30 days. Amazon.co.uk reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Amazon.co.uk confirms we will issue a replacement.

This returns policy does not affect your statutory rights.