The online Returns Center allows gift recipients to return items they received as a gift even if the order was not marked as a gift at the time of purchase. Just follow the instructions on Packing & Sending Your Return page. Please note that not all items are returnable.

• Items Returned by the Gift Recipient
• Items Returned by the Gift Giver
• Gifts Purchased from Third-Party Sellers
• Undeliverable Gifts

Using the Online Returns Center

If you use our Online Returns Center to return a gift, you'll have the option to indicate the item was a gift. Once the return is processed, we'll send you an Amazon.com gift certificate for the amount of the returned item(s) to the e-mail address you enter on the Online Returns Center form. You'll need the order number to complete the returns process; this can be found on the packing slip or, if the gift was purchased from a wedding or baby registry, in the registry owner's view.

(Don't worry--we won't let the gift giver know about your return.)

Not Using the Online Returns Center

If you received a gift directly from the gift giver and do not have the packing slip or order number (but you are certain it was purchased from Amazon.com), you can still return the gift to us. Please click one of the buttons to the right to contact Customer Service by e-mail or phone. We'll ask you some questions to help us find the order. If we're able to locate the order in our system, a representative will send you a postage-paid return mailing label. Please include your e-mail address (or, if you don't have one, your mailing address) on a slip of paper inside the returned package. Don't worry--the gift giver will not find out about your return!

For orders that were marked as gifts at the time of purchase that are returned to us without contacting customer service or using the online Returns Center, you'll have to pre-pay the return shipping costs. If the item was marked as a gift by the purchaser, we'll send a paper gift certificate to the shipping address on the order once the return is processed. If the item was not marked as a gift by the purchaser, the purchaser will be refunded.

Using the Online Returns Center

Visit the Online Returns Center and identify the gift as an item you purchased. Once the return has been processed, you will receive a refund to the original payment method.

Not Using the Online Returns Center

For items not marked as gifts either at the time of purchase or when using the online Returns Center, the refund is issued to the customer who placed the original order.

Most items ordered from Amazon Marketplace sellers or from Amazon Merchants are not directly fulfilled by Amazon.com. If you receive a gift that was purchased and shipped from a third-party seller, you will need to contact the seller directly about the return. Seller contact information can be found on the invoice or packing slip shipped with the item.

The purchaser is refunded in cases when a package is returned to Amazon.com as undeliverable, whether the order was marked as a gift or not.