If something is wrong with an order that is being fulfilled by Amazon.com, we certainly want to help you. Please read the information below for more on how to proceed. (If something is wrong with an order you placed with an Amazon Merchant, click here. If something is wrong with an Amazon Marketplace order, click here. For information about our A-to-z Guarantee, click here.)

Do you need to cancel or change an order that has not yet entered the shipping process? Everything you need to know is right here.

Did you receive a damaged or defective item? If the item has a damaged or defective part, we recommend that you contact the manufacturer to see if they can have this part shipped directly to you. You can usually find contact information listed in the product manual that came with the item. Otherwise, visit our Returns Center. We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you.

Did you receive the wrong item or an item you didn't order? Visit our Returns Center. You will see a section at the bottom of the list of items in your order where you can indicate items that you didn't order. We'll ask you to indicate the number of items you're returning, as well as whether they arrived instead of or in addition to items that you did order. We will also ask you whether you need a refund or a replacement sent to you.

Are you missing an item? Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Visit the relevant order summary in Your Account for estimated delivery dates for every shipment associated with your order.

Wondering where your order is? If you have not yet received your order at all and think that you should have by now, visit the relevant order summary in Your Account. Here you will find updated availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available.

Need further assistance? Choose the appropriate contact method from the 'Contact Us' box on the right-hand side of this page.