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- You can ask general questions about the IBM PCI-X Cryptographic Coprocessor by sending an email to the Support Team
as outlined below.
- If you have questions about the IBM PCI-X Cryptographic Coprocessor that are platform specific,
refer your questions to IBM through the channel indicated in Where
to obtain support, generally
through the RETAIN PMR process.
- If you have a problem with an installed Coprocessor,
first review Where
to obtain support. If your problem concerns a
coprocessor installed in a IBM System x™ server, contact
the Support Team by email as outlined below. Otherwise refer your
problem to IBM through the channel indicated in Where
to obtain support, generally through the RETAIN PMR process.
If you have a question or problem with an IBM software product that uses
the IBM PCI-X Cryptographic Coprocessor, then you should submit your
question or problem to IBM using the platform channel indicated in Where
to obtain support. Generally, this is through the RETAIN PMR
process. Note that contacts for products such as ICSF and TKE should be
through System z™ support, and not using the Crypto email address given on
this page.
Please send your email to crypto@us.ibm.com.
IBM monitors the crypto
email queue several times each business day in the eastern USA. Normally
you should expect a response within one business day.
For a general question or comment, please include the following information in your email:
- Your name and the name of your company
- Your email address and your phone number
- Host computer type and model
- Operating system and release level
- Your question or comment (non-platform specific)
For System x customers reporting a problem, you need to provide the information requested
on the support webpage.
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