Cancel Items from an Order
You can cancel your order for any item sold by Amazon.com, provided that the order has not yet entered the shipping process.
Visit the order summary in Your Account. If we can recognize you as a customer with any unshipped orders, you will see a box to the right. Click the relevant link in that box to visit the order summary page. (If you do not see that box, click here to sign in to Your Account, and select the order you wish to alter.)
Once you've reached the order summary, click the "Need to cancel an item?" button. On the next page, click the checkbox next to any item you want to cancel. Be sure to click the "Cancel checked items" button when you are finished.
If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund. Visit our Returns Center for more information.
Canceling Orders From an Amazon Merchant
We cannot assist you in canceling any orders you have placed from any Amazon Merchant. Instead, please contact the seller directly.
Canceling Gift Certificates
Orders for e-mail and paper gift certificates cannot be canceled through Your Account. If you wish to proceed with a cancellation request for such an order, please use the 'Contact Us' box on the right side of this page to let us know how you would like to change your order. We will do our best to fulfill your request.
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