The Company encourages two-way communication with both its institutional and private investors and responds quickly to all queries received orally or in writing. The Chief Executive and the Group Finance Director meet regularly with analysts and institutional shareholders.

At the Annual General Meeting all directors, including Committee Chairmen, are available for questions. Twice a year the Director of Corporate Communications, who also runs the Company’s investor relations programme, produces a formal report for the Board giving details of comment and ‘feedback’ received from analysts and institutional investors.

Following his appointment as Chairman, Sir Ian Gibson held meetings with a number of the Company’s large shareholders.Communication is also made through the website.

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