Customer Care
GE Lunar brings more to your practice than just the highest quality bone densitometer; we also bring the best customer experience. GE Lunar’s unique strategy called Six Steps to Success makes integrating our equipment into your practice easier and quicker than you can imagine.
Experienced Applications Specialists are available for assistance with your questions on system operation, acquisition, analysis, scan files, and results. Assistance is available by telephone, via the web, and by fax and e-mail.
Qualified Service Engineers are accessible 24 hours a day to make sure your densitometer is operating smoothly. Our factory-trained engineers provide professional, accurate, and prompt service to assure reliable performance of your system.
Customer Care is the #1 goal at GE Lunar – we realize that satisfied customers are our most important asset. And densitometry customers continue to rate GE Lunar’s customer support #1 in the industry.
GE Lunar’s unique Customer Care goes far beyond high quality training and technical service. In addition, GE Lunar delivers:
On-site Training
A necessity in today’s busy clinical practices. GE Lunar Applications Specialists will train your technologists on your new densitometer at your clinic, on your schedule - the utmost in convenience and quality. We recommend that multiple operators attend our specialized training; you gain maximum value and reduce inter-operator variability for more precise results.
Site Certification
Performed by a Customer Care Specialist to help insure clinical confidence. Follow-up visit addresses all areas and all users of a facility's GE Lunar densitometer.
Newsletters
The LUNARNews is one of the most valuable resources in the field of osteoporosis management, with summaries of advances in densitometry, new scientific reports, and therapy updates.
Educational Materials
Designed for reading and referring physicians, patients, and technologists. They include presentations for physicians or general audiences, patient and physician pamphlets, and clinical articles.
Marketing Resources
Key to building a successful densitometry practice. GE Lunar’s Marketing Kit includes a wide array of materials for advertising, increasing referrals, and communication with referring physicians. It even includes a timeline on when and how to launch your service.
We are committed to keeping our customers at the leading edge of bone densitometry today and into the future.
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GE Lunar brings more to your practice than just the highest quality bone densitometer; we also bring the best customer experience. GE Lunar’s unique strategy called Six Steps to Success makes integrating our equipment into your practice easier and quicker than you can imagine.