IBM PCI Cryptographic Coprocessor customers should use these product support pages as a primary source of information concerning the Coprocessor. Customers should bookmark the Coprocessor home page and return there from time to time for updated information. The right side of the page often carries information of special interest to customers.

You may find answers to some of your questions, or other interesting information, on the Frequently Asked Questions page.

If you encounter problems, first check the Software Updates page for fixes that might apply in your situation.

Several times a year, IBM offers education about the Coprocessor and its support programs. Check the Education page for current offerings. If you need other Coprocessor education, please contact the Crypto Team.

A sample program illustrating C language programming for the CCA API is found on the CCA Sample Code page.

Where to obtain support

IBM offers the IBM PCI Cryptographic Coprocessor technology both as an end-product, the "machine type" IBM 4758, and as a feature-product for the IBM iSeries, pSeries, and zSeries. Hardware and software support for the products depends on how you obtained the product from IBM or an OEM supplier.

System / Product	Hardware Support	Software Support
IBM zSeries, PCICC features, ICSF, TKE	zSeries support	zOS support
IBM iSeries, PCICC features	iSeries support	OS/400 support
IBM pSeries, features #4958, #4960 and 4963 (and earlier RPQs)	pSeries support	AIX support;Retain PMR Queue: L3PK11/165
IBM 4758 machine type and RPQs 8V1183 and 8V1185 (PCs and IBM xSeries)	Via this Web site *	Via this Web site *
Other Equipment Manufacturer (OEM) supplier	From the OEM supplier	From the OEM supplier

* All support for customers who purchased IBM 4758 Coprocessors as a machine type or RPQ from IBM or an IBM business partner are supported through this Web site. If you have questions about the product or require problem determination support, contact the Crypto Team. IBM monitors the crypto e-mail queue several times each business day in the eastern United States. Normally you can expect a response within one business day.

The IBM 4758 is sold by IBM and its business partners with a one-year warranty. If you have problems with the product, contact the Crypto Team. If in dialogue with the Crypto Team it is determined that the hardware should be replaced, you should order a replacement from your original place of purchase.

• If the failed product is still under warranty, IBM will replace the unit at no charge.
• If the product is out of warranty, the replacement will be invoiced to you.

Please: IBM requests that you initiate all contact with the Coprocessor Support and Development staffs via the Crypto Team. This will enable IBM to better serve you and assure you of a timely response even if the contact that you know is away from the office.