1. Where
can I get a password or passkey or help with a password or passkey for an
instructor web site?
Go to our instructor password
and passkey help page.
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2. Where
can I get a password or passkey or help with a password or passkey for
a student web site?
Go to our student password and
passkey help page.
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3. How
does the voucher system work?
Your voucher will contain a Voucher Number and a Voucher Password that allows
access to a specific HMCo password-protected web site. You may or may not
be asked to enter your Voucher Password, as sites that do not ask for a
Voucher Password, do not require one. Additionally, some vouchers only contain
a Voucher Number. If the site does require a Voucher Password, you are then
required to login with this username/password each time you use the site.
Depending on the web site, vouchers can be shrinkwrapped with the textbook
or sold separately. Vouchers are good for 6 months or for 12 months.
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4. Whom
do I contact regarding site licenses?
Call Customer Service at 1-800-733-1717 or contact your local
Houghton Mifflin representative.
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5. Can
I download content or graphics from Houghton Mifflin web sites for use in
my class?
Yes. We do ask that requests for permission be submitted; for most uses, we grant permission at no fee. You can find more FAQs on permissions
at the permissions web site. To submit a request, please use this form.
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6. Can I download an online test bank to my computer?
The only test banks available online are the Introductory Chemistry Test Bank, the Prealgebra Test Bank, the Psychology Test Bank, The Enduring
Vision Test Bank, and A History of World Societies Test Bank. However our test bank software does allow professors to post files online. These test banks
can be downloaded to your computer.
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7. What happens to my data when I register? Do you sell faculty or student data?
No, we do not sell faculty or student data. Houghton Mifflin Company recognizes the importance of protecting the information that we collect from customers
during the process of registering for a service, product, newsletter, or membership area of a Houghton Mifflin Company site. It is our policy to use the information
we acquire through the registration process or through user postings at our sites for internal business uses only, and we maintain appropriate security measures
to keep this information private. Gathering this information helps us develop web sites and products to match your interests.
You should be aware however that personal information -- such as your name or e-mail address -- that you voluntarily disclose on bulletin boards or in chat areas
that are accessible to other users could be collected and disclosed by others. Houghton Mifflin Company cannot take any responsibility for such collection or
disclosure.
Occasionally, Houghton Mifflin uses "cookies" to store pertinent user information during a session. Cookies are small pieces of information that are stored in
a designated file on your computer. Houghton Mifflin only uses cookies for the purpose of holding information during online sessions (for example, to hold answers
to online quizzes for short-term storage, or to create an ID for use in a multiple-session assessment).
If you have any questions about the Houghton Mifflin privacy policy, contact Carla Tishler, Director, Internet and Web Development, at (617) 351-3739
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8. What's the difference between Blackboard and WebCT?
Blackboard and WebCT
are the two primary providers of online course management systems. Although each has a different look and feel -- and the features of each vary somewhat -- they
are basically the same type of system. They allow an instructor to create and manage an online course or an online supplement to a traditional course. Both
companies provide a school with software that gets installed on the school's servers. Instructors then use that software to create course "shells." Initially,
these shells are devoid of content - instructors put their own content into the shell or they can make use of publisher provided content. Blackboard provides
another option for instructors interested in using online course management systems but who do not have (or do not choose to use) a course management system at
their school. This service is free to instructors. More information on this service can be found at www.blackboard.com.
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9. What is a Course Cartridge or WebCourselet?
Similar to study guides, Course Cartridges (Blackboard)
and WebCourselets (WebCT) are collections of course materials that professors can purchase and download into their online course. The Cartridges and WebCourselets include customizable quizzes, reviews, exercises, outlines, and summaries.
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10. Where do I get technical help with a Blackboard Course Cartridge or WebCT
WebCourselet?
Currrently, final policies are not in place. Both Blackboard and WebCT are in the process of finalizing their procedures. In the meantime, instructors can contact
Blackboard and WebCT technical support directly. For help with Blackboard, please click
here. For help with WebCT, please click here.
If you have questions that are not answered on these pages, please contact Houghton Mifflin College Division Technical Support at:
Phone support is available from 9 AM to 5 PM Eastern Standard Time, and e-mail will be answered on the next business day.
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11. Can I use Course Cartridges or WebCourselets with course management systems
other than Blackboard or WebCT?
No, each Course Cartridge (Blackboard) or WebCourselet
(WebCT) only works within its targeted platform.
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12. Can you help me post my syllabus on the web?
Yes. Adoptors of 200 or more Houghton Mifflin texts per year can submit their syllabus to us. We will convert it to HTML, and if you wish post and host
it. Or we can send the converted file back to you for posting on your local campus server. Please contact your local Houghton Mifflin sales representative for more details.
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13. What kind of equipment do I need to use your Instructor CD-ROMs?
CD-ROM system requirements vary depending upon the software program. However you will always need a CD-ROM drive, 8 MB or more free RAM, and a 256-bit color or 16-bit gray-scale monitor. In addition, you may need a sound card, speakers, and at least Windows 3.1 or Macintosh OS 7.1.
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14. What kind of equipment do I need to use your web sites?
You only need access to a computer, an internet connection and a web browser. For best performance, we recommend that you use Netscape 3.0 or higher, or Internet Explore 4.0 or higher.
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15. What kind of equipment do I need to run your networked software?
Your computers must be connected to a network. You will need to check the system requirements for each individual program as requirements differ. Requirements will be listed on the back of the package or in the user's guide. To find out whether a piece of software is networkable, please call our Customer Service at (800) 733-1717 for pricing and availability.
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16. What is ACE?
ACE, short for "A Cyber Evaluation," is a self-testing program that allows students to test their knowledge of topics covered in each chapter and have their answers scored immediately. Questions can be multiple-choice or true/false. Students also have the ability to e-mail quiz results to their professors.
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17. How do you ensure that students can't gain access to answers to the online testbanks?
Answers to testbanks are password-protected and only accessible to instructors. Instructors must fill out an online registration form, HMCo calls the instructor's school to verify faculty status, and then send the instructor an individual username and password.
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18. Do you have an online test bank that is algorithmically generated?
Yes, our Diploma and HM Testing 2000 test banks use algorithmically generated questions.
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19. Can students e-mail their answers to the online tests back to the instructor?
Yes. We do ask that requests for permission be submitted; for most uses, we grant permission at no fee. You can find more FAQs on permissions at the permissions web site. To submit a request, please use this form.
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20. Do you have web-based grade management?
Yes, all our WebCT and Blackboard online courses include a grade-management feature for instructors.
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21. Where do I go for technical help in using your technology products?
If you have questions that are not answered on these pages, please contact Houghton Mifflin College Division Technical Support at:
Phone support is available from 9 AM to 5 PM Eastern Standard Time, and e-mail will be answered on the next business day.
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22. What if I need help with a Blackboard Course Cartridge or WebCT WebCourselet?
For help with Blackboard, please click here. For help with WebCT, please click here.
If you have questions that are not answered on these pages, please contact Houghton Mifflin College Division Technical Support at:
Phone support is available from 9 AM to 5 PM Eastern Standard Time, and e-mail will be answered on the next business day.
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23. What type of technology training does Houghton Mifflin offer?
Houghton Mifflin's Faculty Development Program (www.facultytraining.com) offers many workshops for professors, including the "Foreign Languages: Teaching with Technology" workshop and the "Going to Distance in Accounting" online course.
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24. Why are there separate instructor and student web sites?
Instructor web sites provide resources that are designed to help instructors teach the course, such as Teaching Guides, Lecture Outlines, suggested activities for the classroom, Instructor's Resource Manuals, Answers to Quizzes, and PowerPoint Slides. Instructor web sites are often password-protected. Student web sites offer study materials that help students to master course concepts, such as Chapter Summaries, Chapter Links, Terms Definitions, Internet Exercises, Practice Tests, and Video clips.
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