Basics
1. Is INSITE for instructors and students?
Yes.
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2. Does access to INSITE come with the text? (in what form?)
Yes, all new copies of the text come shrinkwrapped with a key card that allows instructors and students to create their own unique account for INSITE.
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3. What is a key card?
A key card is a piece of folded cardboard that comes shrinkwrapped with every new copy of the text. It contains a 13-digit alpha-numeric string that allows you to set up your own INSITE account.
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4. If students buy a used book without the key card, can they still get access to INSITE?
Yes, the bookstore can purchase key cards separately at $5.00 net price using the ISBN: 0-618-03783-7.
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5. How much does INSITE cost?
INSITE is free upon purchase of new textbooks and $5.00 net when purchasing used textbooks.
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6. How long is an instructor's account good for? How long is a student's account good for?
Instructor accounts are good for the life of the edition of Psychology Applied to Teaching, 9/e.
Student accounts are good for 1 year from the date of activation.
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Site Features
7.
Can students take ACE quizzes and submit them to their instructor?
Yes, students can take ACE quizzes and submit them by e-mailing their results to their instructor or by printing them and handing them in.
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8. How secure is ACE as an assesment tool?
ACE is intended as a self-study tool rather than for graded tests.
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9. Can students take ACE quizzes more than once?
Yes, students can take ACE quizzes more than once.
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10. Can instructors use materials from the web site in their classes?
Information about incorporating materials from the web site into your own teaching materials can be found at our Permissions FAQs at http://college.hmco.com/how/how_reqperm_faq.html.
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11. Can the PowerPoint slides be viewed without Microsoft Office installed on one's computer?
Yes. PowerPoint viewer can be freely downloaded from Microsoft.com
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Technical Issues
12. Who can I call with technical difficulties related to INSITE?
You can contact the Technical Support Hot Line at (800) 732-3223 or the Hot Line email address support@hmco.com.
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13. Why am I getting a server down or error message?
"Server Down" and "Error messages" are problems that are addressed by Houghton Mifflin's Corporate IT department and are usually resolved within a short period of time.
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14. Do I need any plug-ins for my browser?
No, Plug-ins are not needed.
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Registration and Login Issues
15. What happens if I forget my user name or password?
You can contact the Technical Support Hot Line at (800) 732-3223 or the Hot Line email address support@hmco.com.
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16. Do the letters in the code keys need to be capitalized?
YES! If you do not capitalize letters, you will be told that the code key is invalid.
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17. Are the log-in User Name and Password case-sensitive?
Yes, User names and Passwords are case-sensitive.
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18. Do I need to enter the 13 digit code key each time I enter the site?
No. Once the key code is used to create the account, it should not be used again in registration or logging-in. If you re-enter your key code, you will get a message telling you that the key is already in use. You should keep your key code, however, as you will need it if you ever lose your password information. In this case, the Hot Line will use the 13 digit key code to recover your username/password.
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19. Why am I repeatedly prompted to enter my user id and password when I change pages?
This problem is probably due to your browser configuration and is most likely easy to fix. When you log in, INSITE sets a cookie on your machine. When you change pages, INSITE looks to see that the cookie is there. If it is not there, INSITE assumes that you have not logged in and asks you to log in again. Browsers have an option that allows you to turn off the cookie function; users encountering this problem probably have the cookie function turned off. Houghton Mifflin can help you solve the problem if you are willing to allow cookies.
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