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Help > Shipping > Where's My Stuff? |
Where's My Stuff? Wondering about an order you've already placed? Visit the order summary in Your Account. For assistance with late orders, click the link that describes your purchase. Items Shipped by Amazon.com | Gift Certificates | Used or New Items Shipped by Individual Sellers | Items Shipped by Amazon Merchants Items Shipped by Amazon.comAmazon.com estimates shipment and delivery dates based on the availability of the items you ordered and the shipping options you selected. You will find both shipping and delivery date estimates in the order summary in Your Account. Please note the following information about our shipping methods:
If the order is past the estimated delivery date and you have not received it, it may be lost.Orders shipped via a trackable method (such as UPS) will have tracking information available in Your Account. Please check this information if available and read through the following options:
Please confirm the correct shipping address when writing to us. Used or New Items Shipped by Individual SellersIf you placed the order with an Amazon Marketplace or zShops seller (or if you won an auction), we will estimate delivery dates; however, you will need to contact your seller if you do not receive your shipment within the expected time frame. Marketplace sellers agree to ship within 2 business days of your purchase. Expected transit times for each shipping method are listed below.
If you have any questions about your shipment, please contact your seller directly. Seller contact information can be found in your order confirmation e-mail, as well as on the order summary page in Your Account. (For Auctions and zShops orders, click here.) If after contacting the seller you still have not received your item, you may be eligible for reimbursement under our A-to-z Guarantee. Items Shipped by Amazon MerchantsIf you ordered apparel, sporting goods, jewelry, or other items fulfilled by an Amazon Merchant (such as Eddie Bauer, Nordstrom, Office Depot, or Circuit City), we will estimate delivery dates; however, you will need to contact the merchant if you do not receive your shipment within the expected time frame. You can find contact information via the order summary page in Your Account. If after contacting the merchant you still have not received your item, you may be eligible for reimbursement under our A-to-z Guarantee. Some important exceptions to this coverage do exist and are listed on the A-to-z Guarantee, so please click to read more. |
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