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| | Tuesday, June 20 Insider FAQ | |||||
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Answers HOW DO I PURCHASE AN ESPN INSIDER ACCOUNT? ESPN.com uses a secure server for all credit card transactions so you are able to quickly, easily and safely purchase an ESPN Insider account online.
Currently, we are offering the following Insider products:
Remember, get the first 30 days free by clicking here to sign up now!  WHAT IS THE PRICE OF AN INSIDER ACCOUNT? Remember, get the first 30 days free by clicking here to sign up now! HOW DO I LOG IN TO AN INSIDER ARTICLE/AREA? You can log in by clicking on links that are preceded by a small IN circle  . You will then be prompted to enter your member name and password. After clicking OK, you will be granted access to the Insider article/area.HOW DO I RECOVER MY MEMBER NAME AND/OR PASSWORD? WHAT SHOULD I DO IF I DON'T KNOW ALL OF THE NECESSARY INFORMATION TO RECOVER MY MEMBER NAME OR PASSWORD? HOW DO I CANCEL AN ACCOUNT? I RECENTLY CANCELLED MY ESPN INSIDER ACCOUNT. DO I GET A REFUND? The following excerpt from the ESPN.com Terms of Service Agreement explains the cancellation/refund policy: Initial purchases: "Starwave agrees that it will terminate Customer's account upon notice from Customer. If cancellation is received within the first 30 days of Customer signing up for a service, Customer will be refunded all subscription fees for that service, but Customer will still be obligated to pay any other charges incurred. If Customer cancels a service after 30 days of signing up for a service, no refund for unused time on such service will be made. If Customer has a balance due on any Starwave account, Customer agrees that Starwave can charge these unpaid fees to their credit card." Insider renewals: "Customer will have forty-five (45) days after the date that any renewal fee is posted to Customer's charge account to notify Starwave that he or she wishes to cancel his or her subscription. Starwave will cancel Customer's account upon receipt of such notification and post a credit to Customer's charge account equal to the latest renewal fee charged." Please see the ESPN.com Terms of Service Agreement for complete details.
Note: Please allow up to 45 days from the notification date for the credit to be posted to your credit card account.
Visit the Fantasy Games area of ESPN.com for more information. I OWN A FANTASY TEAM AND HAVE A BILLING QUESTION. WHO DO I CONTACT? Please send email to the following email address for any billing information or questions: Note: Please allow 10 business days if you are requesting reinstatement of a Fantasy Team as your request will be forwarded to the Fantasy Group for processing.
Visit the Fantasy Games area of ESPN.com for more information. HOW CAN I CHECK MY ACCOUNT BALANCE? IS PURCHASING AN ADDITIONAL PRODUCT ANY DIFFERENT? No, it's not different. You can purchase another product so all of your ESPN.com products are accessible with the same user name and password. If you already have an account with us, you will not need to fill out the entire user account information form a second time. To add an additional ESPN.com product: WARNING: If you decide to purchase an additional product by creating another account (new user name and password), you will later be required to exit and then re-enter your browser each time you want to switch between accounts. CAN I USE A DIFFERENT CREDIT CARD FOR ADDITIONAL PURCHASES? Yes, you can. You may enter a new credit card number into your account profile by following the steps below: HOW WILL ESPN.com CHARGES APPEAR ON MY CREDIT CARD STATEMENT? Charges will appear on your credit card under the name STR*ESPN SPORTSZONE. If you are a monthly or annual Insider, your first charge will occur automatically at the end of your 30 day free trial. Special packages (such as Fantasy Games) will be billed in full at the time of purchase. WHAT IS THE FREE "REGISTRATION"? The free registration on ESPN.com gives you a FREE user name and password so you can access the free contests and games. Sign up now by clicking here for your free registration with ESPN.com! WHICH AREAS ON ESPN.com ARE DESIGNATED FOR INSIDERS ONLY? All links to Insider content are preceded are preceded by a small IN circle  . For a general overview of the Insider offering, please refer to the Insider Tour. | ||||||
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