Microsoft North American Retail Product Returns

Product Return Guidelines:

• Return the product within 30 days of purchase date
• Provide a copy of Proof of Purchase (receipt, credit card statement or cancelled check)
• Provide a complete street address (No PO Boxes) and telephone number
• Uninstall the software product from your computer and any storage devices, delete any backup copies
• Include all related media and manuals
• Supply the name and location of the retailer where the product was purchased
• Please include a brief statement as to why you wish to return the product for a refund
• Send product, the original product packaging and all related materials via traceable means (i.e., FedEx, UPS, Airborne, certified and insured US mail)

Not eligible for refund through the North American Retail Product Returns

• Product preloaded on a personal PC (contact the PC manufacturer)
• Product obtained through volume licensing or subscription (Please check with your reseller/distributor for their return policy)
• Product acquired for free via electronic distribution
• Product purchased through electronic software distribution via an on-line software vendor (product returns are handled by the on-line software vendor)
• Reseller/Retailer and Contractor product returns (Please coordinate your returns request with your Authorized Microsoft Distributor)
• Product obtained as Not For Resale Product

All validated returns will be processed within 2-4 weeks once the product is received by the Return Center. Failure to include all the information required could result in the refund being delayed or denied.

Questions: 1-888-673-8624

SHIPPING ADDRESS FOR RETURNS in the United States:
Microsoft Product Returns Program
1640 Berryessa Road, Suite E
San Jose, CA 95133

SHIPPING ADDRESS FOR RETURNS in Canada:
Microsoft Product Returns Program
5270 Brendan Lane
Old Castle, ON
N0R 1L0

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Last Updated: December 1, 1999